Christian Guerrero
Soledad
Summary
Dynamic professional skilled in customer relationship management and effective communication. Experienced in resolving conflicts and streamlining workflows, leading to improved customer satisfaction and operational success. Committed to fostering teamwork and enhancing compliance standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Materials and Stores Supervisor
Correctional Training Facility
Soledad
12.2025 - Current
- Supervised daily operations within the correctional training facility environment.
- Ensured compliance with safety regulations and facility policies.
- Conducted regular inspections of training equipment for proper maintenance.
- Followed established company policies and objectives to maintain consistent communication.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Acted as a liaison between upper management and staff, facilitating open communication.
Personal Banker
Wells Fargo & Company
Greenfield
11.2020 - 12.2025
- Processed loan applications and conducted credit assessments for clients.
- Facilitated account openings and addressed inquiries about banking products, enhancing customer engagement.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Informed clients about digital banking tools and services, improving their access to financial resources.
- Educated customers on a variety of retail products and digital solutions, enhancing customer experience.
- Resolved customer issues efficiently through active listening and problem-solving.
- Conducted financial needs assessments to recommend appropriate solutions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Promoted banking products like credit cards, loans, and investments, contributing to branch revenue growth.
- Maintained compliance with banking regulations and internal policies consistently.
- Collaborated with team members to streamline customer service workflows.
- Trained new staff on customer service standards and operational procedures.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Analyzed financial documents provided by customers to determine their needs.
- Balanced cash drawer daily and reconciled discrepancies.
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Provided customer service to clients, including answering questions and resolving issues.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
Education
High School Diploma -
Greenfield High School
Greenfield06-2008
Skills
- Inventory management
- Safety compliance
- Regulatory compliance
- Equipment maintenance
- Operations supervision
- Budget management
- Customer relationship management
- Team collaboration
- Workflow coordination
- Analytical thinking
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Staff training
- Financial management
Languages
Spanish
Professional
Certification
- Notary
Affiliations
- American Legion Auxiliary
- Warriors Pop Warner Football Coach
- PBA Travel Basketball Coach
- Financial Literacy advocate for multiple agencies
Timeline
Materials and Stores Supervisor
Correctional Training Facility
12.2025 - Current
Personal Banker
Wells Fargo & Company
11.2020 - 12.2025
High School Diploma -
Greenfield High School