Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Gatlin

Retail Store Management
Chula Vista

Summary

Accomplished retail manager with a successful track record at Walgreens and Dick's Sporting Goods, excelling in team development and strategic planning. Expert in enhancing operational efficiency and reducing shrinkage through data analysis, with a knack for fostering customer service excellence. Skilled in conflict resolution, ensuring a seamless blend of security and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Emerging Store Manager

Walgreens
10.2024 - Current
  • Managed daily operations, such as but not limited to; inventory control, cash control, and store opening/closing procedures
  • Acquired and retained talent. Responsible for providing associates with continuous training and coaching to ensure career development
  • Supported the pharmacy during times of need, serving as a pharmacy technician

Loss Prevention Manager

Dick's Sporting Goods
12.2023 - 08.2024
  • Analyzed shrinkage reports, sales data, and security metrics to identify patterns, assess potential risks, and create targeted strategies for improvement
  • Performed regular store compliance audits to ensure all service, safety, and security policies were being adhered to. Created strategies to improve low compliance audit scores
  • Conducted thorough multi-unit investigations into organized retail crime, in partnership with property crime detectives and other members of law enforcement
  • Provided ongoing mentorship and support to the loss prevention team, offering guidance on complex issues and creating a collaborative environment for continuous learning and improvement

Loss Prevention Lead

Dick's Sporting Goods
05.2023 - 11.2023
  • Provided coaching and guidance to store associates on the best practices for identifying and preventing theft, improving overall shrink awareness and performance
  • Conducted detailed investigations into external theft, fraud, and other security incidents, collaborating with law enforcement to resolve cases
  • Ensured that merchandise protection standards did not interfere with the customer shopping experience, creating a balance of security and proactive customer service

Education

General Educational Development Certificate
07-2021

Skills

Customer Service

Conflict Resolution

Data Analysis and Strategic Planning

Cash Management

Team Development

Retail Visual Merchandising

Timeline

Emerging Store Manager

Walgreens
10.2024 - Current

Loss Prevention Manager

Dick's Sporting Goods
12.2023 - 08.2024

Loss Prevention Lead

Dick's Sporting Goods
05.2023 - 11.2023

General Educational Development Certificate

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Christian GatlinRetail Store Management