Christian Filan
Toronto,ON
Summary
Enthused individual demonstrating bold vision, attention to detail and dynamic interpersonal talents. Recent Sport Business Graduate experienced in hospitality, customer service, and leading a team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Bell Person
JW Marriott The Rosseau Muskoka
07.2020 - 10.2023
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Lead running clinic in Summer 2021 and 2022 on weekends with guests
- Explained important features of guest rooms to travellers.
- Parked and retrieved automobiles
- Lead bell team for 6 weeks in summer of 2021 while Bell Captain was away
Mountain Safety Lead
Whistler Blackcomb
11.2022 - 05.2023
- Promoted accident reduction and skier safety by maintaining clear, visible warning signs and safety notices.
- Managed a team of 200+ volunteers and other paid staff
- Resort ambassador while skiing
- Various other duties as needed.
Operations Support
Sky View Suites
09.2019 - 12.2019
- Worked directly with operations manager and business partners to provide excellent customer service at a short term monthly rental company
- Responsibilities included inspections, deliveries, minor repairs, troubleshooting appliances, internet/tv and other tenant problems, check in/out
IT Systems Analyst Co-op
TD Bank
01.2019 - 04.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Business Analyst Co-op
CIBC
05.2018 - 08.2018
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Education
Bachelor of Arts - Honours Recreation And Sports Business Co-op
University of Waterloo
Waterloo, ON06.2022
Skills
- Recreation Management
- Problem Solving
- Guest Relations
- Safety and Security Procedures
- Listening Skills
- Hospitality Services
- Administrative Support
- Effective Planning
Volunteer Experience
Ourland Community Centre, Toronto, ON, July 2014
MetoWe - Ecuador, August 2014, Aiding in building a school cafeteria while participating in volunteer tourism
Hobbies and Interests
- Member of the Waterloo Warriors Varsity Nordic Ski Team 2017 – 2022 Participated in three OUA Championship’s
- Waterloo Warriors Nordic Ski Team Social Media Manager 2018 - 2022 @_uwnordic on Instagram
- Waterloo Warriors Nordic Ski Team Most Improved Player 2020
- Solo End to End Thru Hike on Bruce Trail – 914km in 34 days – Fall 2022
- Avid Runner and 1-time Marathon Finisher
- Royal York Cardinals Select Baseball Player/Manager 2015 – 2017
- High School Varsity Track and Field, Cross Country, Baseball, and Basketball
- Music Major, Trombone at Etobicoke School of the Arts 2013-2017 - member of Wind Ensemble & Pit Orchestra
- Knowledgeable in Asana, BRD, SRD, Agile, Traceability Matrix, Confluence, JIRA & Process Flow skills.
Awards
University of Waterloo President’s Scholarship, 2017
Ontario Scholar, 2017
Chief Scout Award - Scouts Canada, 2014
Bronze Cross – Lifesaving Society, 2014
Accomplishments
- Member of the Waterloo Warriors Varsity Nordic Ski Team 2017 – 2022 Participated in three OUA Championship’s
- Waterloo Warriors Nordic Ski Team Social Media Manager 2018 - 2022 @_uwnordic on Instagram
- Waterloo Warriors Nordic Ski Team Most Improved Player 2020
- Solo End to End Thru Hike on Bruce Trail – 914km in 34 days – Fall 2022
- Avid Runner and Cyclist and 1-time Marathon Finisher
- Royal York Cardinals Select Baseball Player/Manager 2015 – 2017
- High School Varsity Track and Field, Cross Country, Baseball, and Basketball
- Music Major, Trombone at Etobicoke School of the Arts 2013-2017 - member of Wind Ensemble & Pit Orchestra
Timeline
Mountain Safety Lead
Whistler Blackcomb
11.2022 - 05.2023
Bell Person
JW Marriott The Rosseau Muskoka
07.2020 - 10.2023
Operations Support
Sky View Suites
09.2019 - 12.2019
IT Systems Analyst Co-op
TD Bank
01.2019 - 04.2019
Business Analyst Co-op
CIBC
05.2018 - 08.2018
Bachelor of Arts - Honours Recreation And Sports Business Co-op
University of Waterloo