Christian Fernando
Toronto,ON
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager/Credit Specialist
Long & McQuade Musical Instruments
06.2021 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Determined the risk potential of extending credit to customers through negotiating down-payments, reviewing their Equifax credit report, and counseling customers on their financial history to increase profits while mitigating loss.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Substitute Teacher
York Catholic District School Board
09.2020 - 05.2021
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Monitored student progress and provided feedback to students, parents and school administrators.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
Sales Associate
Watch Station
02.2018 - 09.2020
- Prioritized helping customers over completing other routine tasks in store.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Performed repairs & maintenance on both stock & customer watches, as well aided in training staff on the correct handling of repairs to maximize quality control & customer satisfaction.
Education
Bachelor of Arts - Music Education
University of Toronto
Toronto, ON06.2021
High School Diploma -
St. Elizabeth Catholic High School
Thornhill, ON07.2017
Skills
- Human Resources
- Upselling and Cross Selling
- Staff training/development
- Customer Retention
- Financial Planning
- Management Team Building
- Retail Operations
- Proficient in Excel
Timeline
Assistant Store Manager/Credit Specialist
Long & McQuade Musical Instruments
06.2021 - Current
Substitute Teacher
York Catholic District School Board
09.2020 - 05.2021
Sales Associate
Watch Station
02.2018 - 09.2020
Bachelor of Arts - Music Education
University of Toronto
High School Diploma -
St. Elizabeth Catholic High School
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