Christian Fernandez
Martinez
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Server/Host
Red Lobster Restaurant
Concord, CA
06.2024 - 02.2026
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
Field Supervisor
Sentry Security Service
Concord, CA
01.2024 - 04.2024
- determining the clients' specific security requirements and providing individualized security plans for them
- Implementing and ensuring compliance with predetermined protocols and procedures
- Working in coordination with customers to ensure that they are happy with the services that are being offered
- Drafting and submitting reports on security breaches
It is a security measure.
- Keeping the law and order in the area that falls under the jurisdiction
- Keeping an eye on the crew by roaming alongside them
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
Physical Private Security Specialist
Inter-Con Security
Medina, WA
11.2021 - 07.2023
- Provided Protective/Domestic Services for an affluent high net worth family in Seattle at their private main residence
- Supported Executive Protection Detail as a direct point of contact for coordinating emergency responses and personal service efforts
- Ensured the established notifications matrix and standard operating procedure are followed
- Provided transportation to Executives and Guests, tracked principle movements, and remotely monitored CCTV/Alarm systems
- Coordinated security and domestic efforts for local, national, international properties, affiliated properties, companies/organizations, and interests
- Handled medical assistance requests, completed daily activity reports, coordinated estate services, and escorted individuals in sensitive, private, and secure areas.
ARMY
Army Active Duty
Tacoma, WA
07.2017 - 06.2019
- Responded to emergencies to enforce laws, protect property, assist individuals, and apprehend suspects
- Supported various types of operations, missions, and warfare
- Led and supervised teams in support of Security and Operations overseas
- Provided surveillance, safety inspections, and asset security checks
- Patrolled designated area to detect and prevent criminal activities
- Documented reports outlining observed activities and presented reports to superiors
- Trained and mentored team members providing assistance when needed and advising on how to perform daily duties
- Succeeded in training team members and weapons operators in adapting to changing operational environments.
Army NG
California National Guard
Sacramento, CA
12.2010 - 07.2017
- Completed monthly inspections and any basic repair to uphold strict performance and standards
- Drove and operated heavy and light wheeled trucks and tracked vehicles
- Maintained minor preventative maintenance and mechanical repairs on equipment
- Oversaw Field planning and coordination in full compliance with established command structures and detailed combat orders.
Education
FIRE SCIENCE -
KEISER UNIVERSITY
Sarasota, FL11.2024
Skills
- Positive and professional
- Cash handling
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe food handling
- High volume dining
Timeline
Server/Host
Red Lobster Restaurant
06.2024 - 02.2026
Field Supervisor
Sentry Security Service
01.2024 - 04.2024
Physical Private Security Specialist
Inter-Con Security
11.2021 - 07.2023
ARMY
Army Active Duty
07.2017 - 06.2019
Army NG
California National Guard
12.2010 - 07.2017
FIRE SCIENCE -
KEISER UNIVERSITY