CHRISTIAN FERNANDEZ

• Review and analyze the workload of orders and schedule according to the installed capacity and the FIFO priority and with ship date commitment.
• Monitor and report on the hour by hour production
• Maintain the levels of service On time to Ship orders based on the provided Lead times
• Monitor and maintain TAT (turn around time) levels
• Daily follow up with sub assy areas to deliver on time for the production plan to succeed.
• Work with production to meet and exceed the customer experience with outstanding service.
• Review and analyze the inventory levels for the RAW materials and sample levels for production.
• Report shortages with purchasing department to get ETA and work on the recovery plan and inform the customer's the delays.
• Contact and internal customers with order status and root cause of missed production orders.
• Contact and internal customers with order status and root cause of missed orders and delays with A3 and PDCA and lean tools to improve the process.
• Manpower projection for Fulfillment operations based on forecast of a 36wk window to analyze peaks of demand and constrains based on the actual installed capacity, materials, Jigs , and machine capacity.
• Escalate to the support teams of any problem in the pipeline of the process.
• Work with the multidisciplinary teams in cost reduction projects that impact the revenue of the company and the efficiency increase.

• Developed production schedules according to deadlines for existing orders and sales forecasting.
• Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Planned and established production schedules and optimized control levels for diversified manufacturing operations.
• Presented updated order and production status reports to sales staff and management.
• Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
• Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
• Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
• Analyzed capacity constraints for optimal resource allocation, maximizing throughput while minimizing costs.
• Collaborated with cross-functional teams to identify process improvements, resulting in increased productivity levels.

CS/Returns Supervisor

In charge of the returns department the general activities included receiving customer returns in full truck loads and processing credit for RMAs of automotive core parts, Defective and stock Adjustments from stores such a as Alternator and starters in bulk(containers) from top US auto parts resellers such as Autozone, Pep Boys , Advance Auto parts, O'rreily Auto Parts , NAPA auto parts, 400K parts of returns processed weekly.

Duties included:

• Receiving RMA request from each distribution center and processing and provide them with the RMA number and credit.
• Review and identify the type of credit to apply Cores, Defective , stock adjustment of products.
• Reply to customer with their RMA number and credit for them to apply with accounting department.
• Reconcile and validate RMA processed by the returns clerks for month end reporting to finance department.
• Work side to side with accounting on month end closing process.
• Attend to weekly meeting and present the area KPIS and continuous improvement highlights.
• Attend and solve customer escalations.
• Monitor the customer experience thru weekly reporting and contacted with courtesy calls.
• Supervise and balance the department returns workload on a daily basis to increase work efficiency in the area.
• Recruit and hire new staff members which included training and develop of the employees skills thru the learning curve.
• Auditor in FY inventory which included audit to cycle counts and inventory data entry year to year.