Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christian Ezeuka

Toronto,Ontario

Summary

Experienced Computer Systems Analyst with a proven track record in analyzing and improving computer systems for efficiency and effectiveness. Proficient in evaluating user needs, designing solutions, and implementing software and hardware upgrades. Skilled in conducting system audits, troubleshooting issues, and recommending improvements to enhance performance and security.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Operations Analyst

Hovi Group
Montreal, QC
09.2023 - 04.2025
  • Company Overview: Cybersecurity Analytics Program
  • Conducted log analysis and resolved simulated network incidents using Splunk and Wireshark, reducing average triage time by 15%.
  • Issued system health alerts and performed network tool provisioning in ServiceNow, improving lab infrastructure uptime to 99.9%.
  • Authored internal documentation for incident handling and trained 50+ peers on secure network response workflows and ITIL frameworks.
  • Collaborated with technical teams to simulate attack response scenarios including DDoS remediation and insider threat detection.

Technical Support Specialist (Tier 1 & 2)

Transmission Company of Nigeria (TCN)
Abuja, Nigeria
04.2020 - 03.2022
  • Managed over 500+ monthly ServiceNow tickets focused on system access, network downtime, and infrastructure security issues.
  • Executed root-cause investigations for unplanned outages and supported firewall and VPN configurations to restore services.
  • Collaborated on real-time incident bridges to reduce system impact and improved SLA adherence to 95%.
  • Created weekly reports on ticket trends and threat indicators, helping shape early warning systems for IT operations.
  • Mentored junior staff on escalation processes, system monitoring, and incident prioritization strategies.

Education

Postgraduate Certificate - Cybersecurity Analytics

Mohawk College
Hamilton, ON
09.2024

Bachelor of Science -

Nnamdi Azikiwe University
Nigeria
09.2019

Skills

  • Network Security
  • Incident Response & Management
  • SLA Compliance
  • Root-Cause Analysis
  • SIEM
  • Log Analysis
  • Stakeholder Reporting
  • Technical Escalations
  • Risk Communication
  • ServiceNow
  • Compliance Standards
  • SOC Collaboration

Certification

  • CompTIA Security+
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • CISSP (In Progress)

Timeline

IT Operations Analyst

Hovi Group
09.2023 - 04.2025

Technical Support Specialist (Tier 1 & 2)

Transmission Company of Nigeria (TCN)
04.2020 - 03.2022

Postgraduate Certificate - Cybersecurity Analytics

Mohawk College

Bachelor of Science -

Nnamdi Azikiwe University

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Christian Ezeuka