Christian Emmanuel M. Divino
Supervisor and Call Center Agent
Calgary,AB
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Polite and professional Subject Matter Expert (SME) successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Supervisor
Firehouse Subs
11.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Shift Manager
KFC
11.2023 - 11.2024
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Promoted a positive work environment through open communication and constructive feedback.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Monitored employee food handling, safety and uniform requirements.
Customer Service Representative
RNETWORKS I.T. SOLUTIONS
03.2023 - 09.2023
- Company Overview: Remote
- Responded efficiently to inquiries through calls, chats, and emails.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Delivery Courier
Lazada & Shopee
11.2022 - 02.2023
- Company Overview: (Philippines)
- Managed parcel pickups, sorting, and last-mile delivery
- Communicated with customers for delivery updates
- (Philippines)
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
Customer Service Subject Matter Expert
IQOR
02.2022 - 10.2022
- Company Overview: (Philippines)
- Handled high-volume inbound/outbound calls
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
Education
Bachelor of Science - Hospitality Management
National University
05.2020 - 01.2021
High School Diploma -
Mystical Rose School Caloocan Inc.
05.2018 - 01.2020
Skills
Customer Service and Conflict Resolution
Accomplishments
- President, Home Economics Strand
- Digital 360 Certificate: Finding Yourself in the Age of Digital
- Vice-President, Supreme Student Council
- JHS & SHS With Honors
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Firehouse Subs
11.2024 - Current
Shift Manager
KFC
11.2023 - 11.2024
Customer Service Representative
RNETWORKS I.T. SOLUTIONS
03.2023 - 09.2023
Delivery Courier
Lazada & Shopee
11.2022 - 02.2023
Customer Service Subject Matter Expert
IQOR
02.2022 - 10.2022
Bachelor of Science - Hospitality Management
National University
05.2020 - 01.2021
High School Diploma -
Mystical Rose School Caloocan Inc.
05.2018 - 01.2020
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