Christian Elizalde

• Conduct outbound calls to warm leads regarding IRS Fresh Start Program assistance
• Engage with individuals seeking relief from tax debt and financial hardship
• Build rapport quickly while discussing sensitive financial situations
• Gather preliminary financial information to determine program eligibility
• Qualify prospects based on debt amount, filing status, and circumstances
• Address common concerns and explain potential relief options
• Transfer qualified clients to senior specialists for detailed consultation
• Maintain accurate call notes and client records in CRM systems
• Operate in a high-volume, performance-driven call center environment

• Started as an outbound sales opener qualifying vehicle owners for extended warranty coverage
• Verified vehicle eligibility, mileage, and ownership details
• Built rapport with prospects and introduced protection plan options
• Transferred qualified leads to senior closers for consultation

Promoted to Closer:

• Conducted full sales presentations for vehicle service contracts
• Explained coverage options, pricing, and benefits clearly
• Handled objections and guided customers toward purchasing decisions
• Closed deals over the phone in a high-volume sales environment
• Collected payments securely and processed transactions
• Set up customized payment plans based on customer needs
• Completed enrollment documentation and confirmed coverage activation
• Maintained compliance with company policies and sales procedures

• Conducted outbound calls to prospective clients regarding timeshare exit solutions
• Engaged with warm leads who had expressed interest in relief services
• Explained program benefits and assessed eligibility based on client situations
• Built rapport while discussing sensitive financial concerns
• Gathered relevant information to determine qualification
• Addressed objections and common concerns about cancellation services
• Transferred qualified prospects to senior closers for consultation
• Maintained accurate notes and call records in CRM systems
• Worked in a fast-paced, quota-driven environment

• Communicated with clients regarding case status updates and information requests
• Conducted outbound calls to insurance companies to obtain documentation and records
• Coordinated collection of required paperwork to support active legal cases
• Prepared legal documents and case files for attorney review
• Organized and maintained both physical and digital filing systems
• Verified accuracy and completeness of case documentation
• Assisted with administrative tasks to ensure smooth office operations
• Maintained confidentiality when handling sensitive client information
• Scheduled appointments and facilitated communication between parties

• Conducted direct outreach to promote and sell monthly newspaper subscription plans
• Engaged homeowners face-to-face, introduced services, and explained subscription benefits
• Built immediate rapport with prospects in a short interaction window
• Assessed customer needs and tailored sales pitches accordingly
• Overcame objections and skepticism common to cold door-to-door sales