CHRISTIAN DUKE
Bakersfield
Overview
8
8
years of professional experience
Work History
Title Express Specialist
Copart
2023.10 - Current
- Ensured compliance with company policies while delivering high-quality work.
- Elevated customer satisfaction rates through effective problem-solving and complaint management.
- Developed comprehensive training resources for onboarding new employees.
- Evaluated workflow processes to pinpoint efficiency enhancements.
- Produced performance metric reports for team evaluation.
- Executed detailed auditing and quality assurance tasks within the team.
- Collaborated on team projects, addressing all queries effectively.
- Provided assistance to Operations Manager in managing team duties during leave.
Call and Chat Support (Remote)
T-Mobile
2022.03 - Current
- Math and problem solving skills
- Offered minor technical support
- Explain basic facts to and guide customers via written or verbal channels
- Multi-task by interacting with customers over the phone while utilizing computer-based tools/resources to research/document and/or facilitate the resolution of an event
Production Generalist
Fiserv
2021.09 - 2022.03
- Worked in a team setting to pick, pack and ship out customer orders.
- Helped palletize and load truck at end of shift
Warehouse Associate
Better Trucks
2021.04 - 2021.09
- Sort packages on conveyer belt in a fast and timely manner
- Load and Unload trucks as they come in
- Work in a team setting, setting daily goals in the warehouse and achieving them
Assistant Department Manager
Kroger
2018.12 - 2021.03
- Work under the direction of the department manager to supervise sales staff.
- Oversee and assist employees with merchandising and setting up product displays.
- Provide customer service, answering questions related to products in department.
- Motivate staff to reach department sales objectives and provide high quality customer service.
Sales Associate
Ross Dress for Less
2017.10 - 2018.09
- Assisted all customers when help was needed
- Recovered sales floor daily and completed all projects assigned to me
- Assisted on registers to assure a fast and friendly environment
- Trained and guided other associates when needed.
Education
GED - undefined
Bakersfield Adult School
Bakersfield, CAGeneral ED/ Undeclared Major
Bakersfield College
Bakersfield, CASkills
- Goal-oriented focus
- Strong work ethic
- Social proficiency
- Determination to achieve
- Attention to detail
Timeline
Title Express Specialist
Copart
2023.10 - Current
Call and Chat Support (Remote)
T-Mobile
2022.03 - Current
Production Generalist
Fiserv
2021.09 - 2022.03
Warehouse Associate
Better Trucks
2021.04 - 2021.09
Assistant Department Manager
Kroger
2018.12 - 2021.03
Sales Associate
Ross Dress for Less
2017.10 - 2018.09
GED - undefined
Bakersfield Adult School
General ED/ Undeclared Major
Bakersfield College