CHRISTIAN CRUZE
Garden Grove
Summary
Experienced and reliable customer service representative. Highly responsive to customers' needs and always looking to find a solution to customer inquiries. Extensive experience providing assistance in a busy call center setting.
Overview
6
6
years of professional experience
Work History
Tier 2 Customer Service Representative
Alignment Healthcare
Remote
10.2023 - 02.2025
- Documented processes related to Tier 2 Customer Service Representative duties for future reference.
- Provided back-up support when colleagues were unavailable due to illness or vacation time off.
- Supported customers with online billing, access, and account issues.
- Maintained positive working relationship with fellow staff and management.
- Maintained up-to-date case documentation for future reference.
- Maintained accurate records of customer interactions using CRM software tools.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided clear instructions to patients regarding their upcoming visits.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
Mitchell International
Irvine
05.2021 - 09.2023
- Answer incoming calls to assist customers with a variety of inquiries
- Place calls to gather data to resolve pharmacy claim and coverage inquiries
- Average 130-140 contacts per day
- Obtain authorization from insurance companies to process new transactions
- Partner with Claims Adjusters to determine claim eligibility and claim status
- Open and maintain customer accounts by recording account information
- Keep records of customer interactions, process customer records and file documents
- Respond to customer requests regarding service, products, and account information
- Analyze and rectify customer concerns using established procedures
- Track record of over-achieving quota
Cashier, Host, Server
Buffalo Wild Wings
Buena Park
12.2019 - 03.2021
- Provide warm welcome to incoming guests while ensuring timely seating
- Make genuine connections and engage with guests to ensure a personalized dining experience
- Follow proper phone etiquette when answering the phones
- Take payments and manage cash drawer
- Correctly enter all orders into the POS system, as well as bag and manage takeout orders
- Bus tables, deliver food to guests, follow FIFO guidelines, and complete other daily tasks
Crew Member
Carl's Jr
Westminster
08.2019 - 10.2019
- Take guest orders and process payment
- Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards
- Count money in cash drawers at the beginning and end of shifts
- Direct guest complaints to Shift Leader and assist in resolution
- Responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant
- Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees
- Works assigned stations accurately and productively; cleans and stocks the station areas; performs other cleaning duties as assigned
Education
High School Diploma -
Rancho Alamitos High School
Garden Grove, CA05.2019
Cobalt Institute of Math & Science
Victorville, CA08.2017
Skills
- Time management
- Communication
- Critical thinking
- Database management
- Adaptability
- Proactive
- MS Office (Word, Excel, Outlook, PowerPoint, OneNote)
- Email etiquette
Timeline
Tier 2 Customer Service Representative
Alignment Healthcare
10.2023 - 02.2025
Customer Service Representative
Mitchell International
05.2021 - 09.2023
Cashier, Host, Server
Buffalo Wild Wings
12.2019 - 03.2021
Crew Member
Carl's Jr
08.2019 - 10.2019
High School Diploma -
Rancho Alamitos High School
Cobalt Institute of Math & Science
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