Christian Covarrubias
San Diego
Summary
Results-driven professional with extensive experience in team leadership and customer support. Proven expertise in training staff and managing daily operations to enhance workflow efficiency. Successfully implemented strategies that significantly improve customer satisfaction and promote a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Service and Engagement Team Leader
Target
San Diego
03.2023 - 03.2026
- Led team of 15+ people in daily operations to ensure optimal performance.
- Resolved customer inquiries and complaints to improve satisfaction.
- Trained new team members on processes and customer service expectations.
- Supervised daily operations to ensure team compliance with company standards.
- Coordinated tasks among team members to streamline workflow.
- Conducted regular meetings to share updates and address team concerns.
- Collaborated with management to devise strategies for improving store performance.
- Maintained a positive atmosphere that encouraged teamwork and collaboration.
- Developed strategies for problem solving and conflict resolution among team members.
- Implemented safety protocols to uphold a secure working environment.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Checkout Advocate
Target
San Diego
01.2022 - 03.2023
- Processed transactions accurately and swiftly using point-of-sale systems to enhance customer experience.
- Greeted customers and provided excellent customer service.
- Informed customers about promotions and loyalty programs to maximize engagement and satisfaction.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintained a clean and organized checkout area for customer satisfaction.
- Trained new staff on checkout procedures and customer service best practices.
- Assisted multiple departments during peak times and special events to ensure seamless operations.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Driver Helper
UPS
San Diego
11.2021 - 02.2022
- Supported drivers in executing timely package deliveries and efficient loading procedures.
- Arranged packages in delivery vehicles to maximize space and ensure secure transport.
- Followed safety protocols while handling packages and equipment.
- Checked goods for damage and ensured compliance with delivery standards before dispatch.
- Loaded and unloaded cargo from vehicles.
- Verified correct quantity of items delivered to each customer location before leaving site.
Supervisor
Reading International
San Diego
12.2019 - 03.2020
- Directed and supervised a team of 15 employees to ensure efficient daily operations.
- Supervised daily operations to maintain compliance with safety standards and regulations.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Trained new staff on company policies and operational procedures, improving onboarding process.
- Managed daily box office operations, overseeing ticket sales and cash handling processes.
- Managed online ticket orders, processing refunds and exchanges efficiently.
- Assisted in inventory management by tracking supplies for concessions and merchandise.
- Performed routine inspections of equipment to identify malfunctions or damage promptly.
Service Advocate
Reading International
San Diego
12.2018 - 12.2019
- Responded to inquiries regarding showtimes, ticketing, and events.
- Greeted guests and assisted with seating arrangements to enhance guest experience.
- Monitored audience behavior, addressing concerns to foster a positive atmosphere.
- Collaborated with staff to manage crowd flow during peak times.
- Conducted pre-show checks on seating areas and facilities for readiness.
- Maintained lobby orderliness by straightening chairs and removing trash to ensure a welcoming environment.
- Ensured all exits were clear of obstructions before each performance began.
- Assisted in maintaining cleanliness and organization of the theater space.
- Managed cash transactions from concession stand sales.
Education
High School Diploma -
Madison High School
San Diego06-2019
Some College (No Degree) - Cyber Security
San Diego City College
San Diego, CA03-2026
Skills
- Customer service and support
- Client communication and support
- Team leadership and building
- People management
- Project management
- Strategic planning
- Deadline management
- Conflict resolution strategies
- Expectation setting
- Documentation and reporting
- Analytical thinking
- Effective communication skills
- Feedback delivery techniques
- Flexible scheduling
- Cash handling
- Safety processes and procedures
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service and Engagement Team Leader
Target
03.2023 - 03.2026
Checkout Advocate
Target
01.2022 - 03.2023
Driver Helper
UPS
11.2021 - 02.2022
Supervisor
Reading International
12.2019 - 03.2020
Service Advocate
Reading International
12.2018 - 12.2019
High School Diploma -
Madison High School
Some College (No Degree) - Cyber Security
San Diego City College