Christian Carlisle
Red Deer,AB
Summary
Experienced Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
24
24
years of professional experience
Work History
Shift Manager
Pizza Hut
09.2021 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Food Service Supervisor/Merchandiser
Scotty's Esso (Extreme Pita)
06.2020 - Current
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Other tasks that may be assigned by the immediate superior.
Food Service Supervisor
Goal #1 Foods Ltd (A&W)
07.2020 - 06.2021
- Works with management team in achieving specific goals/target.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Merchandiser
Save-On-Foods
05.2020 - 03.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Shift Manager
KAR Foods Ltd (Burger King)
01.2020 - 03.2020
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Scheduled staff to establish adequate coverage during peak business hours.
- Managed staff hiring, training and supervision.
- Trained and mentored new employees to maximize team performance.
Team Leader
Carpenter Enterprises Inc (Mc Donald's)
11.2019 - 01.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Operations Manager
Davao Tuna Grill Fastfood Corp
03.2018 - 11.2019
- Oversees the smooth daily operation of all stores/outlets and the comissary.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Manages the setting up of new branches and store renovations.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Operations Manager
East Asia Taste Inc. (Pezzo Phil.)
05.2017 - 03.2018
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Responsible for evaluating and recommending staffing requirements and other personal matters in accordance with applicable policies, procedures, budgets and labor contracts
- Control costs within assigned unit(s) in keeping with approved budget
- Evaluates need for food service worker training designs; conducts and supervises training program
Operations Consultant
MQBOX Festival Inc
07.2016 - 04.2017
- Implemented processes and procedures to improve overall efficiency in operations.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Conducted research and analysis to develop model-based solutions to complex operational problems.
Operations Manager
Kenji Tei Food Group Inc
07.2014 - 06.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Franchise Manager
Chicken Deli Food Corp
09.2012 - 07.2014
- Identifies trendsetter ideas by researching industry and related events, publications and announcements; tracking individual contributors and their accomplishments
- Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
- Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Associate Sub-Regional Business Manager
Golden Donuts Inc. (Dunkin Donuts Philippines)
08.2011 - 03.2012
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Supervised Luzon area to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
Head for Operation
The Aristocrat Restaurant
08.2004 - 08.2011
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversees and manage all areas of restaurant and make final recommendation to the management on matters of importance
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Shift Manager
Garden Chow Food Services Corp. (Chowking, Phils)
07.2002 - 05.2004
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Service Crew Trainor
Golden Arches Corporation (Mc Donald;s Phil)
02.2000 - 03.2002
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Education
Diploma - Accounting And Payroll Administration
ABHI (Alberta Business And Health Institute)
Red Deer, AB09.2022
MBA - Business Administration
University of The City of Manila
Philippines06.2008
Bachelor of Science - Business Administration
University of The City of Manila
Philippines03.2002
Skills
- Hospitality Management
- Labor and Food Cost Control
- Business Analysis
- Handling Customer Complaints
- Accounts Payable and Accounts Receivable
- Revenue Growth
- Meeting Production Goals
- Directing Team Members
- Food Safety and Sanitation
- Process Improvement
- Customer Experience Management
Timeline
Shift Manager
Pizza Hut
09.2021 - Current
Food Service Supervisor
Goal #1 Foods Ltd (A&W)
07.2020 - 06.2021
Food Service Supervisor/Merchandiser
Scotty's Esso (Extreme Pita)
06.2020 - Current
Merchandiser
Save-On-Foods
05.2020 - 03.2021
Shift Manager
KAR Foods Ltd (Burger King)
01.2020 - 03.2020
Team Leader
Carpenter Enterprises Inc (Mc Donald's)
11.2019 - 01.2020
Operations Manager
Davao Tuna Grill Fastfood Corp
03.2018 - 11.2019
Operations Manager
East Asia Taste Inc. (Pezzo Phil.)
05.2017 - 03.2018
Operations Consultant
MQBOX Festival Inc
07.2016 - 04.2017
Operations Manager
Kenji Tei Food Group Inc
07.2014 - 06.2016
Franchise Manager
Chicken Deli Food Corp
09.2012 - 07.2014
Associate Sub-Regional Business Manager
Golden Donuts Inc. (Dunkin Donuts Philippines)
08.2011 - 03.2012
Head for Operation
The Aristocrat Restaurant
08.2004 - 08.2011
Shift Manager
Garden Chow Food Services Corp. (Chowking, Phils)
07.2002 - 05.2004
Service Crew Trainor
Golden Arches Corporation (Mc Donald;s Phil)
02.2000 - 03.2002
Diploma - Accounting And Payroll Administration
ABHI (Alberta Business And Health Institute)
MBA - Business Administration
University of The City of Manila
Bachelor of Science - Business Administration
University of The City of Manila
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