Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christian Carlisle

Red Deer,AB

Summary

Experienced Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

24
24
years of professional experience

Work History

Shift Manager

Pizza Hut
09.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Food Service Supervisor/Merchandiser

Scotty's Esso (Extreme Pita)
06.2020 - Current
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Other tasks that may be assigned by the immediate superior.

Food Service Supervisor

Goal #1 Foods Ltd (A&W)
07.2020 - 06.2021
  • Works with management team in achieving specific goals/target.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Merchandiser

Save-On-Foods
05.2020 - 03.2021
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Shift Manager

KAR Foods Ltd (Burger King)
01.2020 - 03.2020
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Managed staff hiring, training and supervision.
  • Trained and mentored new employees to maximize team performance.

Team Leader

Carpenter Enterprises Inc (Mc Donald's)
11.2019 - 01.2020
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Operations Manager

Davao Tuna Grill Fastfood Corp
03.2018 - 11.2019
  • Oversees the smooth daily operation of all stores/outlets and the comissary.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Manages the setting up of new branches and store renovations.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Operations Manager

East Asia Taste Inc. (Pezzo Phil.)
05.2017 - 03.2018
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Responsible for evaluating and recommending staffing requirements and other personal matters in accordance with applicable policies, procedures, budgets and labor contracts
  • Control costs within assigned unit(s) in keeping with approved budget
  • Evaluates need for food service worker training designs; conducts and supervises training program

Operations Consultant

MQBOX Festival Inc
07.2016 - 04.2017
  • Implemented processes and procedures to improve overall efficiency in operations.
  • Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
  • Monitored corporate policies and procedures, ensuring compliance with federal regulations.
  • Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
  • Conducted research and analysis to develop model-based solutions to complex operational problems.

Operations Manager

Kenji Tei Food Group Inc
07.2014 - 06.2016
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Franchise Manager

Chicken Deli Food Corp
09.2012 - 07.2014
  • Identifies trendsetter ideas by researching industry and related events, publications and announcements; tracking individual contributors and their accomplishments
  • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities
  • Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

Associate Sub-Regional Business Manager

Golden Donuts Inc. (Dunkin Donuts Philippines)
08.2011 - 03.2012
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Supervised Luzon area to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

Head for Operation

The Aristocrat Restaurant
08.2004 - 08.2011
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Oversees and manage all areas of restaurant and make final recommendation to the management on matters of importance
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Shift Manager

Garden Chow Food Services Corp. (Chowking, Phils)
07.2002 - 05.2004
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Service Crew Trainor

Golden Arches Corporation (Mc Donald;s Phil)
02.2000 - 03.2002
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.

Education

Diploma - Accounting And Payroll Administration

ABHI (Alberta Business And Health Institute)
Red Deer, AB
09.2022

MBA - Business Administration

University of The City of Manila
Philippines
06.2008

Bachelor of Science - Business Administration

University of The City of Manila
Philippines
03.2002

Skills

  • Hospitality Management
  • Labor and Food Cost Control
  • Business Analysis
  • Handling Customer Complaints
  • Accounts Payable and Accounts Receivable
  • Revenue Growth
  • Meeting Production Goals
  • Directing Team Members
  • Food Safety and Sanitation
  • Process Improvement
  • Customer Experience Management

Timeline

Shift Manager

Pizza Hut
09.2021 - Current

Food Service Supervisor

Goal #1 Foods Ltd (A&W)
07.2020 - 06.2021

Food Service Supervisor/Merchandiser

Scotty's Esso (Extreme Pita)
06.2020 - Current

Merchandiser

Save-On-Foods
05.2020 - 03.2021

Shift Manager

KAR Foods Ltd (Burger King)
01.2020 - 03.2020

Team Leader

Carpenter Enterprises Inc (Mc Donald's)
11.2019 - 01.2020

Operations Manager

Davao Tuna Grill Fastfood Corp
03.2018 - 11.2019

Operations Manager

East Asia Taste Inc. (Pezzo Phil.)
05.2017 - 03.2018

Operations Consultant

MQBOX Festival Inc
07.2016 - 04.2017

Operations Manager

Kenji Tei Food Group Inc
07.2014 - 06.2016

Franchise Manager

Chicken Deli Food Corp
09.2012 - 07.2014

Associate Sub-Regional Business Manager

Golden Donuts Inc. (Dunkin Donuts Philippines)
08.2011 - 03.2012

Head for Operation

The Aristocrat Restaurant
08.2004 - 08.2011

Shift Manager

Garden Chow Food Services Corp. (Chowking, Phils)
07.2002 - 05.2004

Service Crew Trainor

Golden Arches Corporation (Mc Donald;s Phil)
02.2000 - 03.2002

Diploma - Accounting And Payroll Administration

ABHI (Alberta Business And Health Institute)

MBA - Business Administration

University of The City of Manila

Bachelor of Science - Business Administration

University of The City of Manila

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Christian Carlisle