Christian Azua S.
Toronto,Ontario
Summary
Civil Engineer in Computing and Informatics and Master’s degree in information technology (MTI) with more than fifteen years of experience in IT, with great leadership, client management and teamwork skills, standing out in the leadership of IT projects in different business areas with an efficient and successful administration of resources, contracts and teams multidisciplinary from requirements engineering to business process improvements. Knowledge of best practices based on PMI (Project Management Institute), CMMi (Capability Maturity Model Integration) and agile methodologies such as Scrum, DevOps, Kanban, among others.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior IT Project Manager
KTI Hunter
11.2022 - 03.2023
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Oversaw three projects to support teams, report progress, and influence positive outcomes for key stakeholders
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Developed and maintained project budgets to control costs and meet organizational and project goals
IT Assistant Manager
Crawford Chile
08.2021 - 10.2022
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Interviewed, hired, trained and mentored five staff by coaching daily, leading performance reviews and offering constructive feedback.
- Oversaw development and implementation of improvements to support and network operations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Communicated regularly with customers concerning data exchange and technology integration.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
Senior IT Project Manager
Falabella Bank
08.2017 - 07.2021
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Managed minimum of six projects each year while maintaining adherence to budget, schedule and scope requirements.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Led and managed staff of eight team members engaged in administering complex IT infrastructure.
- Proposed and implemented system enhancements to improve performance and reliability of storage environment.
- Managed three project teams in Agile environment, realizing success through application of Scrum and DevOps methodologies and exceptional leadership skills.
- Oversaw purchases of Storage and Backup equipment and software.
- Designed, documented and executed system upgrades and patch management using update manager in VMware
PMO Manager
Redbanc S.A.
12.2012 - 07.2017
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Reported regularly to managers on project budget, progress and technical problems.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Developed and maintained courteous and effective working relationships.
IT Project Manager
Femsa (SOCOFAR)
07.2009 - 11.2012
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Managed minimum of five projects each year while maintaining adherence to budget, schedule and scope requirements.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project plans identifying key issues, approaches and performance metrics.
- Controlled costs throughout projects to keep operations in line with budget plans.
- Stayed up to date on the latest developments and infrastructure options for the financial and banking industry.
IT Technical Operations Lead
TIMw.e. Chile
03.2008 - 06.2009
- Installed, modified and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Assisted computer users with technical issues remotely and at workstations.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Coordinated with IT teams to resolve advanced computer software and hardware problems.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Helped programmers and systems analyst test, debug and improve new Telecommunications programs.
IT Project Manager
Anticipa S.A.
03.2005 - 02.2008
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project plans identifying key issues, approaches and performance metrics.
Education
Preparation, Evaluation & Projects Management - Project Management
University of Chile
Santiago De Chile09.2016
Master of Science - Information Technology
Santa María University (UTFSM)
Chile, Santiago11.2013
Civil Engineer in Computing And Informatics - Information And Computer Systems
Central University of Chile (UCEN)
Santiago, Chile11.2007
Skills
- Maintenance Requirements
- Contract Management
- Scrum Methodology
- PMI
- Business Process Re-Engineering
- Project Planning
- Project Management
- Budget Administration
- Atlassian JIRA
- VMware
- Microsoft Office Suite Expertise
- Programming Languages
- Project Development
- Cloud Architecture
Certification
- PMP - Project Management Professional
- SFPC® - Scrum Foundations Professional
- DEPC® - DevOps Essentials Professional Certificate
Timeline
Senior IT Project Manager
KTI Hunter
11.2022 - 03.2023
IT Assistant Manager
Crawford Chile
08.2021 - 10.2022
Senior IT Project Manager
Falabella Bank
08.2017 - 07.2021
PMO Manager
Redbanc S.A.
12.2012 - 07.2017
IT Project Manager
Femsa (SOCOFAR)
07.2009 - 11.2012
IT Technical Operations Lead
TIMw.e. Chile
03.2008 - 06.2009
IT Project Manager
Anticipa S.A.
03.2005 - 02.2008
Preparation, Evaluation & Projects Management - Project Management
University of Chile
Master of Science - Information Technology
Santa María University (UTFSM)
Civil Engineer in Computing And Informatics - Information And Computer Systems
Central University of Chile (UCEN)
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