Christian Aldana
Sunland
Summary
Enthusiastic Loss Prevention Investigator , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Theft Prevention, Deescalation Techniques and training in Surveillance Techniques. Motivated to learn, grow and excel in the Asset Protection/Loss Prevention field.
Overview
11
11
years of professional experience
Work History
Asset Protection Agent
Nordstrom
04.2023 - Current
- Mentored and coached store employees on safety techniques and rules.
- Prevented company asset loss through surveillance, employee package checks, trash checks and enforcement of civil and criminal laws pertaining to retail security.
- Helped create ideal atmosphere for diverse workforce and customer base.
- Maintained safe environment for customers and store employees by monitoring and correcting safety concerns and guiding customer traffic.
- Responded to emergency situations such as customer or employee injuries..
- Apprehended shoplifters utilizing the 5 steps and build partnerships with law enforcement to prosecute shoplifters.
Store Loss Prevention Investigator
Sephora
07.2022 - 04.2023
- Identified, observed and apprehended individuals for committing theft by shoplifting while adhering to the 5 elements and other Sephora policies.
- Performed security walks around store to monitor employee and customer activities.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Audited 2 stores on weekly basis to identify deficiencies and identified potential causes.
Asset Protection Detective
Macy's
12.2021 - 07.2022
- Identified, observed and apprehended individuals for committing theft by shoplifting while adhering to the 5 steps and other Macy's policies
- Maintained building safety and security when opening and closing facility.
- Worked flexible hours across night, weekend and holiday shifts.
- Conducted store audits to identify problem areas
- Responded to customer and associate incidents to facilitate first aid and minimize company liability.
- Identified internal and external theft, through covert and overt surveillance techniques, CCTV camera system, and computer tracking programs.
Target Security Specialist
Target
06.2020 - 12.2021
- Performed guard duties by making sound decisions within Target policy and procedures.
- Assisted with video surveillance while the Asset Protection team was on the sales floor monitoring a subject and system alerts for suspicious activity.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Coordinated with mall security personnel to call attention to suspicious activity.
- Reported hazardous or unsafe conditions to the proper staff to reduce risk of injury.
- Directly or assisted in recovering thousands of dollars worth of Merchandise.
Administrative Assistant/Range Coach
United States Marine Corps
01.2013 - 01.2017
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Balanced duties of Administrative Clerk while also functioning as Legal Clerk.
- Generated documents necessary for internal meetings.
- Taught United State Marine Corps recruits on how to become expert marksmen with their rifles aboard Parris Island South Carolina.
- Was award Coach of the week twice
Education
No Degree - Criminal Justice
Pasadena City College
Pasadena, CAHigh School Diploma -
Allan F. Daily High School
Glendale, CASkills
- Surveillance
- Security Camera Monitoring
- Report Writing Skills
- Loss prevention experience
- Teamwork
- Verbal and written communication
- Good listening skills
- Compassion
- Customer Service
- Prevention of Criminal Activity
- Conflict resolution
- Cultural awareness
- Military experience
Timeline
Asset Protection Agent
Nordstrom
04.2023 - Current
Store Loss Prevention Investigator
Sephora
07.2022 - 04.2023
Asset Protection Detective
Macy's
12.2021 - 07.2022
Target Security Specialist
Target
06.2020 - 12.2021
Administrative Assistant/Range Coach
United States Marine Corps
01.2013 - 01.2017
No Degree - Criminal Justice
Pasadena City College
High School Diploma -
Allan F. Daily High School