Christi Hood
Summary
Personable and energetic receptionist committed to delivering excellence in customer service. Strong organizational and interpersonal skills with the ability to multi-task with accuracy.
A passion for yoga, and aspirations to complete breathwork facilitator training.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Care Support & Sales
Design Roofing & Sheet Metal Ltd.
10.2018 - 01.2024
- Assisted in the development of internal training materials aimed at improving the Client Care team skills and knowledge base.
- Promptly responded to inquiries and requests from customers over phone and email.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended client events and networked within community to build successful relationships with new and long-term customers.
- Completed accurate and informative reports with Microsoft Word, Excel, and Microsoft Teams, and sent to client by specific deadlines.
- Provided on-call hours to dispatch for the emergency line.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those needed.
- Reviewed team performance and identified opportunities for additional training.
- Trained new personnel hired to fulfill various roles.
- Apart of the Event Committee and helped to plan "Team Amazing Race" within the company.
- Organized and managed annual Toy Drive through the Vancouver Christmas Bureau.
- Worked within the team to achieve weekly and quarterly sales goals.
- Managed the company's Sales Report on Excel and sent to the company daily.
- Keyholder.
- Worked overtime hours to help achieve team's weekly sales goals.
Office Administrator
Community Fire Prevention
09.2017 - 10.2018
- Maintained electronic and paper filing systems for easy retrieval of information.
- Completed and provided accurate quotes to customers
- Edited documents to improve accuracy of language, flow, and readability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed accurate reports for customers after work has been completed.
Receptionist
Community Fire Prevention
09.2016 - 09.2017
- Corresponded with clients through email, telephone, or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
Clerk
Berezan Liquor Store
07.2015 - 09.2016
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Received payments by cash, credit, and personal check and remitted correct change.
- Took orders and stocked shelving.
Hairstylist
Eclipps Hair Cafe
02.2014 - 03.2015
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Answered phone calls and emails to schedule client appointments.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Education
Hairstylist
John Casablancas Institute
Vancouver, BC09.2014
High School Diploma -
Dr. Charles Best Secondary
Coquitlam, BC06.2013
Skills
- Staff Training
- Customer Service
- Account Management
- Interpersonal communication skills
- Organization & Multitasking
- Computer/Telephone Skills
- Verbal and written communication
- Problem-Solving
- Office Supply Management
- Quick Learner
- Attention to Detail
- Personable
Certification
Reiki Practitioner Training Level 2
Timeline
Client Care Support & Sales
Design Roofing & Sheet Metal Ltd.
10.2018 - 01.2024
Office Administrator
Community Fire Prevention
09.2017 - 10.2018
Receptionist
Community Fire Prevention
09.2016 - 09.2017
Clerk
Berezan Liquor Store
07.2015 - 09.2016
Hairstylist
Eclipps Hair Cafe
02.2014 - 03.2015
Hairstylist
John Casablancas Institute
High School Diploma -
Dr. Charles Best Secondary
Reiki Practitioner Training Level 2
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