Christena Boyle
Edmonton,AB
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Co-Owner at CELLebrate Light, I enhanced brand visibility through innovative marketing strategies and improved customer satisfaction ratings. Skilled in problem-solving and networking, I excel at fostering partnerships that drive revenue growth and elevate customer experiences.
Overview
38
38
years of professional experience
Work History
Co-Owner
CELLebrate Light
07.2022 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and exceptional customer service.
- Cultivated partnerships with local businesses to expand market reach and increase revenue opportunities.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Networked with other businesses and customers to increase sales opportunities and contacts.
Retail Coordinator
M30 Retail Services
03.1998 - 05.2021
- Demonstrated excellent problem-solving skills by identifying potential issues before they escalated into larger problems, ensuring swift resolution with minimal impact on customer experience.
- Enhanced store atmosphere by maintaining a clean, organized, and visually appealing environment.
- Boosted sales performance with effective merchandising strategies and visual displays.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Trained newly hired sales team.
Grocery Clerk
Safeway
03.1988 - 09.2010
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and proper rotation of perishable goods.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to maintain cleanliness and organization throughout the store.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Coordinated with vendors to ensure timely delivery of goods, keeping shelves well-stocked.
- Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
- Assisted in setting up displays for seasonal promotions, attracting customer interest.
Education
Holy Trinity
Edmonton, ABSkills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Problem-solving
- Multitasking and organization
- Brand development
- Networking strategies
- Verbal and written communication
- Marketing strategies
- Sales strategies
Timeline
Co-Owner
CELLebrate Light
07.2022 - Current
Retail Coordinator
M30 Retail Services
03.1998 - 05.2021
Grocery Clerk
Safeway
03.1988 - 09.2010
Holy Trinity