Christen Pena
Los Angeles
Summary
FOH Supervisor with 9+ years of experience in the restaurant industry. Proficient in employee training, scheduling, and team management, leading to enhanced customer satisfaction and operational efficiency. Dedicated to maintaining high service standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
FOH Supervisor
Porto's Bakery And Cafe
Glendale
06.2016 - Current
- Supervised front-of-house operations to ensure smooth customer service flow.
- Coordinated daily shift schedules to optimize team performance and coverage.
- Implemented cleaning protocols to uphold hygiene and safety regulations consistently.
- Monitored cash handling processes to ensure accuracy and security during shifts.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Provided support to management team in planning special events or promotions.
- Scheduled FOH staff according to business needs while adhering to labor laws.
- Developed training programs for new hires and existing staff in order to increase efficiency and knowledge of restaurant procedures.
- Enforced health and safety regulations within the restaurant environment.
- Tracked employee attendance and hours worked using timekeeping software system.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Trained front of house staff in customer service excellence and operational procedures.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Associate of Arts - Administration of Justice
Glendale Community College
Glendale, California, CA12-2025
Skills
- Customer service
- Employee training and development
- Team leadership
- Schedule management
- Conflict resolution
- Health and safety
- Staff discipline
- Scheduling and coordinating
- Employee development
- Coaching and mentoring
- Decision-making
- Staff management
- Attention to detail
- Policy enforcement
Timeline
FOH Supervisor
Porto's Bakery And Cafe
06.2016 - Current
Associate of Arts - Administration of Justice
Glendale Community College