Christen Gravelle
Peterborough,ON
Summary
Dedicated and driven professional with excellent time management, organizational, and leadership abilities. Known for exceptional customer service and maintaining confidentiality with a high level of proficiency. Eager to expand skill set and make meaningful contributions to organizational growth and success.
Overview
30
30
years of professional experience
Work History
Business Administrator
Electric City Dental
03.2018 - Current
- Built loyal client relationships by providing. empathetic, trusting and caring service.
- Accounts payable.
- Multitasking.
- Organized and responded to daily emails.
- Answering and responding to phone calls.
- Maintained confidentiality of personal records.
- Explaining to clients about forms, procedures and treatment.
- Prepared formal letters to clients.
- Office inventory and ordering of sundries.
- Filing and organizing medical histories.
- Updated and maintained Dr’s schedule.
- Checked daily schedule for accuracy.
- Collect client payment.
- Obtain insurance information and discuss with clients their coverage.
- Records management.
- Presented and gathered consent forms.
- Follow-up calls with major treatment and discussed further treatment with clients.
- Explained dental services to help clients make informed decisions.
- Entered client data into records.
- Gathered client records, data and health history to share with dentist.
- Maintained cleanliness to the office.
- Maintained relationships with the dental representatives.
Level II Dental Assistant
Electric City Dental
03.2018 - Current
- Built loyal client relationships by providing empathetic, trusting and caring service.
- Prepare clients by explaining treatment and potential side effects.
- Provide chair-side assisting during dental procedures.
- Documented client records with procedure preformed and taken notes for charts.
- Educated clients and parents on oral hygiene.
- Educated clients on treatments.
- Assisted dentist with Invisalign orthodontics and explained treatment to patient.
- Took preliminary impressions and scans of patient teeth to prepare for custom appliances.
- Laboratory work
- Took diagnostic x-rays for the dentist.
- Health and safety coordinator.
- General fixing of equipment.
Level II Dental Assistant
Cornerstone Family Dental
08.2003 - 03.2018
- Same chair-side assisting duties and responsibilities as present position.
General Office Assistant
SDS Distributing
09.1995 - 09.2003
- Part time employment while a student.
- Processing client orders including pricing and packing.
- Computer invoicing input.
- Warehouse organization.
- Kept office record organized.
- Maintained project related records, contracts and changed orders.
- Responded to client and vendor inquiries.
- Updating customer information.
- Updating electronic and hard copy files, maintaining compliance with company data security and archival procedures.
Education
Certificate - Office Administration
Algonquin College
Ottawa, ON01-2025
Level II Dental Assistant Certificate -
Durham College
01-2003
Customs officer Certificate -
Sir Sandford Fleming College
01-2000
High School Diploma -
Adam Scott Collegiate Vocational Institute
01-2018
Skills
- Proficient in Microsoft Word
- Powerpoint
- Excel spreadsheet management
- Financial record management
- Experienced with Microsoft 365 applications
- Organizational proficiency
- Effective time management
- Customer service skills
- WHMIS certification
- Attention to detail
Deans List - Algonquin College
Placed on the Deans Honor list during my Winter 2025 term
Timeline
Business Administrator
Electric City Dental
03.2018 - Current
Level II Dental Assistant
Electric City Dental
03.2018 - Current
Level II Dental Assistant
Cornerstone Family Dental
08.2003 - 03.2018
General Office Assistant
SDS Distributing
09.1995 - 09.2003
Certificate - Office Administration
Algonquin College
Level II Dental Assistant Certificate -
Durham College
Customs officer Certificate -
Sir Sandford Fleming College
High School Diploma -
Adam Scott Collegiate Vocational Institute
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