Christen Brown
Kingston,Jamaica
Summary
Hardworking hospitality professional with hands-on experience in housekeeping, culinary services, customer service, and sales. Known for maintaining high cleanliness standards, preparing quality food, assisting guests with professionalism, and working well under pressure. Reliable, adaptable, and committed to delivering exceptional service while contributing to a positive team environment.
Overview
9
9
years of professional experience
Work History
Customer Sales Representative
Startek 76 Tower
Kingston , Jamaica
12.2024 - 12.2025
- Assisted customers with product service and account inquiries across digital channels.
Promoted and sold digital products, equipment, and service plans tailored to customer needs.
Clearly explained product features, pricing, and benefits to facilitate purchasing decisions.
Resolved customer concerns while ensuring high satisfaction and quality service.
Processed account updates, service requests, and orders with accuracy and efficiency.
Achieved performance targets while maintaining precise customer records in internal systems.
Line Chef /Pantry Chef, Commis Chef
100 Kingston
Kingston, Jamaica
12.2023 - 04.2024
- Prepared ingredients for cooking, including portioning, chopping, andstoring food before use.
- Cooked menu items in cooperation with the rest of the kitchen staff.
- Ensured proper food storage procedures were followed to maintain quality standards.
- Ensured compliance with all local health codes regarding sanitation and hygiene practices.
- Communicated effectively with other kitchen personnel to coordinatemeal preparation activities.
- Stored leftovers properly so that they could be used later in the week ifneeded.
- Plated food according to restaurant artistic guidelines to promoteattractive presentation.
Customer Service Representative
Sutherland Jamaica
Kingston, Jamaica
11.2021 - 04.2023
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
Customer Service Representative
IBEX Global Jamaica
Portmore Pines Plaza, Jamaica
05.2021 - 09.2021
- Inbound contact for Amazon account
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Team Worker
Island Grill
New Kingston, Jamaica
09.2019 - 12.2019
- Greet customers warmly and ascertain problems, Work with customer service manager to ensure proper customer service is being delivered, Inform customers on deals promotion
- Collaborated with other teams to ensure successful completion of tasks.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
Food and Nutrition Lab Technician
The Cedar Grove Academy
Portmore, Jamaica
01.2017 - 01.2018
- Teaching student Food and Nutrition methods, Practical and Theory Assignments
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
Education
Business Communications and Tourism Hospitality - Restaurant And Culinary Management
Heart Trust NTA
Jamaica, Kingston 08-2018
High School Diploma -
Vauxhall High School
Kingston07-2016
Skills
- Interpersonal and communication skills
- Creative and innovative thinking
- Team player
- Commis chef
- Food handling procedures
- Menu planning
- Customer service and support
- Sales and upselling
- Order processing
- Issue resolution
- Phone and chat support
- Data entry
- CRM systems
- Time management
- Teamwork
- Active listening
- Customer complaint handling
- Performance target achievement
References
Halcyone Williams- Martin, Entrepreneur, Account Technician, Voice over Expert, Motivator
Additional Relevant Experience
- Performed housekeeping tasks ensuring cleanliness and attention to detail, enhancing customer satisfaction.
- Volunteered in house keeping task preparation of hotel rooms etc.
Entrepreneur
- Business name: Chrissie Cake and Catering Creation
Plan, prepare and meet customer needs
Make orders for clients
Activities
Preparing and planing meals
- Reading
- Cleaning and organizing
Timeline
Customer Sales Representative
Startek 76 Tower
12.2024 - 12.2025
Line Chef /Pantry Chef, Commis Chef
100 Kingston
12.2023 - 04.2024
Customer Service Representative
Sutherland Jamaica
11.2021 - 04.2023
Customer Service Representative
IBEX Global Jamaica
05.2021 - 09.2021
Team Worker
Island Grill
09.2019 - 12.2019
Food and Nutrition Lab Technician
The Cedar Grove Academy
01.2017 - 01.2018
Business Communications and Tourism Hospitality - Restaurant And Culinary Management
Heart Trust NTA
High School Diploma -
Vauxhall High School