Christelle Yagueu Engeau
Montreal,Montreal
Summary
Trilingual Quality Assurance Specialist with +3 years of background in Customer Service. Outstanding communication, organizational, and time management talents with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Quality Assurance Specialist
Trip.com Group
02.2023 - 01.2024
- Achieved timely resolution of non-conformance issues by implementing corrective action plans and working closely with relevant departments.
- Implemented process improvements to increase productivity in quality assurance operations.
- Mentored junior QA specialists, fostering a culture of continuous learning and professional growth.
- Reviewed and validated quality Outbound and inbound Emails, Phone calls, and IM chats.
- Answered inbound calls and solved clients' problems promptly while ensuring a good customer experience.
Marketing and Public Relations Consultant
Bluebell (Shanghai) Co Ltd
01.2022 - 01.2023
- Developed a comprehensive media outreach plan to increase the visibility of the organization in local, regional, and national markets.
- Facilitated press conferences and other outreach events to raise the visibility of the organization.
- Expanded market reach through well-executed trade shows, conferences, webinars, or other industry events participation.
- Produced and distributed brochures, newsletters, and press kits.
- Delivered persuasive sales pitches winning new business opportunities while maintaining existing client relationships successfully.
- Forged strong media relationships to further public relations goals.
Trilingual Customer Service Agent
Shanghai Weixin Zixun
02.2018 - 12.2021
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Facilitated communications through the management of inbound and outbound customer calls, emails and IM chats
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Answered a constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Education
Master of Arts - Communications And Media
Shanghai Jiao Tong University
Shanghai, China 05.2001 -
No Degree - Chinese Language
Shanghai Tongji University
Shanghai China 05.2001 -
Bachelor of Arts - English And French
University of Buea
Buea, Cameroon 05.2001 -
Skills
Teamwork and Collaboration
Adaptability and Flexibility
Problem-solving abilities
Multitasking
Time management abilities
Timeline
Quality Assurance Specialist
Trip.com Group
02.2023 - 01.2024
Marketing and Public Relations Consultant
Bluebell (Shanghai) Co Ltd
01.2022 - 01.2023
Trilingual Customer Service Agent
Shanghai Weixin Zixun
02.2018 - 12.2021
Master of Arts - Communications And Media
Shanghai Jiao Tong University
05.2001 -
No Degree - Chinese Language
Shanghai Tongji University
05.2001 -
Bachelor of Arts - English And French
University of Buea
05.2001 -