Christelle Elodie TCHOUNANG
Cornwall,ON
Summary
Dynamic customer support professional with a proven track record at MTN-CAMEROUN, adept at resolving complex issues and enhancing client satisfaction. Skilled in problem-solving and effective communication, I foster strong relationships that drive repeat business and referrals, ensuring long-term success for clients and the organization.
Overview
9
9
years of professional experience
Work History
Call Center Representative
MTN-CAMEROUN
01.2020 - 01.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Seller Support Associate
SANTA LUCIA YAOUNDE-CAMEROUN
03.2016 - 12.2019
- Enhanced customer satisfaction by efficiently addressing and resolving support issues.
- Established rapport with clients by actively listening to their needs and preferences before presenting suitable solutions accordingly.
- Developed strong relationships with clients for repeat business and referral opportunities.
- Provided ongoing support to clients post-sale, ensuring satisfaction and fostering long-term relationships for future business opportunities.
- Analyzed market trends and data to make informed pricing recommendations for clients'' properties.
Education
Bachelor of Science - BRITIST LITTERATURE
UNIVERSITY OF YAOUNDE 1
YAOUNDE-CAMEROUN07-2019
Baccalaureate - English Literature
GBHS
TOMBEL-CAMEROUN06-2013
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Call Center Representative
MTN-CAMEROUN
01.2020 - 01.2025
Seller Support Associate
SANTA LUCIA YAOUNDE-CAMEROUN
03.2016 - 12.2019
Bachelor of Science - BRITIST LITTERATURE
UNIVERSITY OF YAOUNDE 1
Baccalaureate - English Literature
GBHS
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