Christelle Sapida
Edmonton,Alberta
Summary
Organized and dedicated Administrative Assistant / Customer Service with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Financial Planning/Administrative Assistant
Virtual Business Partners
02.2020 - 07.2023
- Prepared reports and other documentation ahead of prospective client and current client meetings.
- Provided excellent service to clients by utilizing skills in active listening, effective communication and quick turnaround on issues.
- Managed client issues and returned calls and emails within the day.
- Data Entry
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Customer Service Representative
Teletech
04.2016 - 12.2019
- Assisting customers to process disputes and refunds with their bills
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Client retention
- Data Entry
- Administrative jobs
Education
Bachelor of Arts - English Language
Cebu Normal University
Cebu, Philippines04.2016
Skills
- Document Preparation
- Customer Relationship Management
- Client Engagement
- Customer Experience
- Data Entry
- Customer Care
- Active Listening
- Data Collection
Certification
- Certificate in Professional Education
- Licensed Professional Teacher
Timeline
Senior Financial Planning/Administrative Assistant
Virtual Business Partners
02.2020 - 07.2023
Customer Service Representative
Teletech
04.2016 - 12.2019
Bachelor of Arts - English Language
Cebu Normal University
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