CHRISTELLE MBAYA
Montreal,Quebec
Summary
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Business Owner
DJ POULET
06.2016 - 03.2024
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Managed over 100 calls per day.
- Developed and implemented marketing strategies to expand brand reach and increase customer engagement.
- Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Trained and mentored team members on best practices in hospitality and event coordination.
- Oversaw financial management, including budgeting, forecasting, and expense tracking.
Territory Sales Assistant
IA Clarington Investments
03.2014 - 10.2015
- Actively create and manage relationships with business partners with assigned territory.
- Providing administrative support to RVP and Business Development VP.
- Logistical planning and set-up of top producer events, dinners, and other special campaigns.
- Achieving annual meeting goals, sales, and service-level targets, and expected contributions to team.
- Keep track of financial market news and industry trends.
- Identified issues, analyzed information, and provided solutions to problems.
Customer Service
CIBC Investor's Edge
10.2011 - 02.2014
- Respond to client-initiated contacts, delivering fast and efficient service, assisting with financial transactions such as trading stocks, Mutual Funds, GIC's bonds, and foreign exchange rates.
- Explain and educate clients on financial and investment vehicles in Canada including RRSPs, LIRA's, RESP, and more.
- Articulate how Investor's edge products and services can meet client's needs by understanding their features and benefits that are important to clients.
- Built positive relationships with customers by providing exceptional customer service.
- Achieved individual sales goals and customer service goals.
- Provided excellent customer service, addressing concerns promptly and professionally.
Senior Account Manager
CIBC Retail Banking
01.2009 - 02.2010
- Apply consultative selling skills to assist valuable clients in their personal and small business finance.
- Provide high-quality customer service and upsell existing portfolio of clients.
- Attracting new clients and establishing business relationships.
- Reach monthly, quarterly, and annual sales target.
- Provided extensive support in sales, technical, and business areas to key accounts.
- Assistant to branch manager.
- Supervised lower-level account managers to maintain excellent services.
- Developed strategic account plans to enhance client relationships and drive revenue growth.
- Worked with customers to develop strategic business and account plans.
Customer Service Specialist
CIBC Telephone Banking
07.2006 - 01.2009
- Provide an exceptional experience for new and existing clients by identifying their needs through utilization of CIBC Financial tools.
- Active in the process of establishing new policies.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Complied with company policies and procedures by encouraging a positive and effective work environment.
Education
Concordia University
MontrealSkills
- Attention to detail
- Driven and determined
- Customer relations
- Customer service
- Social media marketing
- Organizational development
- Verbal and written communication
- Entrepreneurial leadership
- Customer service management
- Team leadership
- Marketing strategies
- Teamwork and collaboration
- Sales strategies
- Business leadership
- Employee scheduling
Timeline
Business Owner
DJ POULET
06.2016 - 03.2024
Territory Sales Assistant
IA Clarington Investments
03.2014 - 10.2015
Customer Service
CIBC Investor's Edge
10.2011 - 02.2014
Senior Account Manager
CIBC Retail Banking
01.2009 - 02.2010
Customer Service Specialist
CIBC Telephone Banking
07.2006 - 01.2009
Concordia University