Christelle Mbangu
Cananda,North York
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, demonstrated at Bar Sofia. Proven ability to enhance guest engagement and satisfaction while managing high-volume dining. Expertise in cash handling and team collaboration, consistently achieving service excellence and fostering lasting customer relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Bar Sofia
Halifax, NS
03.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Retail Sales Associate
Eclipse
Charlottetown, PE
03.2022 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Conducted product demonstrations to highlight features and benefits, increasing customer interest.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Care Worker
Whisperwood Villa
Charlottetown, PE
04.2021 - 07.2021
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
- Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.
- Contributed to interdisciplinary team meetings discussing the best course of action for each client''s specific needs.
Sales Manager
Naturally Canada
Charlottetown, PE
04.2019 - 03.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Attended industry events and conventions to expain sales opportunities.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Front Desk Receptionist
Charlottetown Inn & Conference
Charlottetown, PE
05.2017 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Education
Bachelor - Tourism And Travel Management
Holland College
Charlottetown, PE06.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Supply restocking
- Food safety practices
Languages
English
Full Professional
French
Limited Working
Certification
World host
High school graduation certificate
Serve right responsible beverage service program- manager
Interests
I love sports Without sports I don’t thin I’d ever would have discovered my love for the gym I can cook, a great cook at that since at the age 12 was in the kitchen and I’ve mastered my skills I’m good at creating my own clothing, styling etc…
Timeline
Server
Bar Sofia
03.2024 - 02.2025
Retail Sales Associate
Eclipse
03.2022 - 04.2023
Care Worker
Whisperwood Villa
04.2021 - 07.2021
Sales Manager
Naturally Canada
04.2019 - 03.2020
Front Desk Receptionist
Charlottetown Inn & Conference
05.2017 - 12.2018
Bachelor - Tourism And Travel Management
Holland College