CHRISTELLE MASIKA

• Manage and coordinate processes and activities related to nursing services
• Organizational skills with schedule
• Increased efficiency by streamlining filling systems and organizing important documents
• Improved customer satisfaction by promptly answering inquiries and providing accurate information
• Managed approximately 30 incoming calls,emails and faxes per day from customers.
• Enhanced office organization with regular maintenance of files,records and supplies inventory.
• Reduced errors in data entry by carefully inputting information into computers systems with attention to detail.

Facilitated smoother transitions between medical appointements by organizing transportation arrangements for patients.

• Answer incoming calls from clients regarding their phones ,internet, television products and services;
• Listen to customers,understand their needs, and resolve customer issues;
• Promote complementary solutions according to the needs and habits discussed with client;
• Recognize sales opportunity and apply sales skills to upgrade;
• Explain and position the products and processes with customers;
• Appropriately escalate customer dissatisfaction with managerial team

• Enhanced patient comfort by providing compassionate and attentive personal care.
• Assisted clients with daily living activities, promoting independence and wellbeing.
• Collaborated with healthcare professionals to develop customized care plans for individual patients.
• Monitored patient health status regularly, reporting any changes to the appropriate medical staff.