MS Office
Christelle Kamdem
Financial Market Operation Settlement Analyst
Gatineau,QC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Open to work remotely.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Settlement Analyst
National Bank of Canada
Montreal, QC
08.2019 - Current
- Assured collateral movements via CDSX and DTCC by commuting directly with clients or though their custodians
- Edited daily reports about stocks or bonds for various market events
- Verified and ensured books accounts accuracy (fixed breaks when discrepancies occurred) inducing break reduction by 80 %
- Improved automation of certain tasks by analyzing results and recommending actions to management staff.
- Developed and deepened client relationships to cement profitable partnerships
- Supported financial transactions and investment details by preparing supporting transactions.
Customer Service Representative
Millenium1solutions (Nespresso)
Ottawa, ON
03.2017 - 11.2022
- Recorded account information to open new customer accounts, place orders
- Responded to customer requests for products, services and company information, thoroughly explaining details.
- Provided IT support to parameter and offered troubleshooting of issues with coffee machines, milk frothers and websites.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants and made personalized recommendations
- Handled more than 50 calls during holidays and promotion days
Customer Service Representative
Computershare (Adecco)
Montreal, QC
03.2018 - 06.2018
- Provided information to all Canadian callers regarding the class action against Volkswagen
- Collected and analyzed customer information to keep files updated
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
OTC Derivative Back-Office Analyst
Natixis
Paris, France
07.2014 - 01.2015
- Prepared variety of different written communications, reports and documents.
- Maintained confidentiality of bank records and clients information (KYC compliance)
- Complied with regulatory requirements including Dodd Frank Act and European Market Infrastructure Regulation law
- Analyzed data obtained from clients, traders and other departments to match financial results
- Cleared payment backlogs
- Reduced contract daily process from 48h to 24h
Education
Specialized Graduate Diploma - Finance
HEC Montréal
Montreal, QC 08.2018 - 06.2019
Master of Science - Asset Management
Université Nanterre LaDéfense
Nanterre 09.2013 - 02.2015
BBA - Banking And Finance
Paris II Panthéon-Assas
Paris 09.2009 - 06.2013
Skills
Attention to Detail
Software
Timeline
Settlement Analyst
National Bank of Canada
08.2019 - Current
Specialized Graduate Diploma - Finance
HEC Montréal
08.2018 - 06.2019
Customer Service Representative
Computershare (Adecco)
03.2018 - 06.2018
Customer Service Representative
Millenium1solutions (Nespresso)
03.2017 - 11.2022
OTC Derivative Back-Office Analyst
Natixis
07.2014 - 01.2015
Master of Science - Asset Management
Université Nanterre LaDéfense
09.2013 - 02.2015
BBA - Banking And Finance
Paris II Panthéon-Assas
09.2009 - 06.2013
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