Christella J Martinez
Paso Robles
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Community Health Center: CHC
04.2025 - 06.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Maintained accurate electronic health records (EHR) for compliance with regulatory standards.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- verified eligibility for insurances
Receptionist
Family Optometric Care
02.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Verified Insurance eligibility.
Med Tech/ Caregiver
The Oaks
03.2020 - 12.2021
- Monitored patient vitals and documented changes in medical records using electronic health record systems.
- Administered medications and monitored patient responses for accuracy and safety.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Turned and repositioned patients to prevent bedsores.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Med Tech/ Caregiver
Garden Creek
11.2018 - 01.2020
- Assisted in patient preparation and monitoring during procedures, enhancing comfort and care quality.
- Ensured compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures.
- Collaborated with healthcare professionals to optimize patient treatment plans and achieve positive outcomes.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications and monitored vital signs to maintain health compliance.
- Provided companionship and emotional support, enhancing overall well-being for clients.
Education
High School -
Atascadero High School
06.2013
Skills
- Customer Service
- Problem-solving
- Organization
- Dependability
- Multi-tasking
- Organization skills
- Time management
- Communication
- Telephone skills
- Customer/Client relations
- Office administration
- Typing speed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Community Health Center: CHC
04.2025 - 06.2025
Receptionist
Family Optometric Care
02.2022 - 12.2023
Med Tech/ Caregiver
The Oaks
03.2020 - 12.2021
Med Tech/ Caregiver
Garden Creek
11.2018 - 01.2020
High School -
Atascadero High School
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