Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

ANGE-DESIREE KANAKANA

Ottawa,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of cashier position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Salama Pharmacy
10.2022 - 07.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Kinindo Supermarket
08.2021 - 09.2022
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Pierre Savard Catholic High School
Ottawa, ON
06.2024

Skills

  • Account Updating
  • Product Knowledge
  • Data Collection
  • Complaint Resolution
  • International Sales Support
  • Dispute Resolution
  • Active Listening
  • Appointment Scheduling
  • Microsoft Excel
  • Critical Thinking

Languages

French
Native or Bilingual
English
Professional Working
Swahili
Elementary

Timeline

Customer Service Representative

Salama Pharmacy
10.2022 - 07.2023

Customer Service Representative

Kinindo Supermarket
08.2021 - 09.2022

High School Diploma -

Pierre Savard Catholic High School

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ANGE-DESIREE KANAKANA