Christeena John
Kitchener,Ontario
Summary
Highly dedicated computer scientist engineer with a Canadian postgraduate diploma in cloud data management. I approach my work with a proactive mindset and a desire for lifelong learning, and I'm committed to excellence in all I do. I have a solid background in both technical knowledge and client-focused communication from my practical experience working as a data entry specialist and providing customer care. My desire to use cloud technology to improve customer experiences and streamline data operations motivates me to provide solutions that have a significant impact. I'm excited to use my abilities and passion to support success and creativity in a fast-paced team workplace.
Overview
1
1
Certification
Work History
Data Entry Specialist and Customer Services
SVAYO: AI Styling & Salons
01.2022 - 03.2022
- Enter and maintain client information accurately in Excel sheets. This includes personal details, contact information, appointment schedules, preferences, and any other relevant data.
- Input and update appointment schedules for clients, stylists, and salon resources such as rooms or equipment.
- Ensure timely response to customer inquiries, whether through phone calls, emails, or chat support.
- Assist customers in booking appointments through the app or website.
- Address customer complaints and issues effectively and empathetically.
- Clarify salon policies regarding appointment cancellations, rescheduling, refunds, and satisfaction guarantees.
Education
Post-Graduate Diploma - Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2023
Bachelor of Technology - Computer Science And Engineering
Viswajyothi College of Engineering And Technology
Ernakulam, Kerala08.2021
Skills
- Microsoft Excel
- Effective Communication
- Problem-solving
- Time management
- knowledge in HTML
- Troubleshooting knowledge
- Customer service skills
Certification
- Google IT Support Professional Certificate
Timeline
Data Entry Specialist and Customer Services
SVAYO: AI Styling & Salons
01.2022 - 03.2022
Post-Graduate Diploma - Cloud Data Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Technology - Computer Science And Engineering
Viswajyothi College of Engineering And Technology