Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christeena John

Kitchener,Ontario

Summary

Highly dedicated computer scientist engineer with a Canadian postgraduate diploma in cloud data management. I approach my work with a proactive mindset and a desire for lifelong learning, and I'm committed to excellence in all I do. I have a solid background in both technical knowledge and client-focused communication from my practical experience working as a data entry specialist and providing customer care. My desire to use cloud technology to improve customer experiences and streamline data operations motivates me to provide solutions that have a significant impact. I'm excited to use my abilities and passion to support success and creativity in a fast-paced team workplace.

Overview

1
1
Certification

Work History

Data Entry Specialist and Customer Services

SVAYO: AI Styling & Salons
01.2022 - 03.2022
  • Enter and maintain client information accurately in Excel sheets. This includes personal details, contact information, appointment schedules, preferences, and any other relevant data.
  • Input and update appointment schedules for clients, stylists, and salon resources such as rooms or equipment.
  • Ensure timely response to customer inquiries, whether through phone calls, emails, or chat support.
  • Assist customers in booking appointments through the app or website.
  • Address customer complaints and issues effectively and empathetically.
  • Clarify salon policies regarding appointment cancellations, rescheduling, refunds, and satisfaction guarantees.

Education

Post-Graduate Diploma - Cloud Data Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
12.2023

Bachelor of Technology - Computer Science And Engineering

Viswajyothi College of Engineering And Technology
Ernakulam, Kerala
08.2021

Skills

  • Microsoft Excel
  • Effective Communication
  • Problem-solving
  • Time management
  • knowledge in HTML
  • Troubleshooting knowledge
  • Customer service skills

Certification

  • Google IT Support Professional Certificate

Timeline

Data Entry Specialist and Customer Services

SVAYO: AI Styling & Salons
01.2022 - 03.2022

Post-Graduate Diploma - Cloud Data Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Technology - Computer Science And Engineering

Viswajyothi College of Engineering And Technology
Christeena John