Christalyn Washington
El Sobrante
Summary
Dynamic Program Analyst Trainee with a proven track record at Us Border Control, enhancing program performance through keen business analysis and data-driven decision-making. Excelled in team building and requirements gathering, boosting stakeholder satisfaction and fiscal efficiency. Skilled in user acceptance testing, demonstrating exceptional prioritization and analytical capabilities. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Analyst Trainee
Us Border Control
05.2019 - Current
- Improved program performance by identifying and addressing areas for development in team dynamics.
- Supported decision-making processes with accurate data analysis, providing valuable insights to stakeholders.
- Analyzed financial reports to identify trends in fiscal spending, resulting in improved budgeting practices moving forward.
- Managed stakeholder expectations by communicating effectively on program progress and addressing any concerns proactively.
Security Officer
Securitas Security Services USA
02.2021 - 04.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
City Carrier Assistant
US Post Office
01.2015 - 02.2019
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
- Collaborated with fellow carriers to cover different routes when needed, demonstrating teamwork and flexibility.
- Navigated diverse weather conditions while carrying out deliveries on foot or via vehicle, maintaining professionalism at all times.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Education
Associate of Science - Accounting And Finance
Florida Memorial University
Miami Gardens, FL06-2013
Skills
- User Acceptance Testing
- Business Analysis
- Requirements Gathering
- Software Development
- Team building
- Task Prioritization
Certification
- Certified in Homeland Security (CHS) Levels I-III - American Board for Certification in Homeland Security.
- CPR/AED Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Taser X26, X2, and TASER 7 Certifications – Axon.
- Firearms Training Certification - Various State Agencies or Private Institutions.
Timeline
Security Officer
Securitas Security Services USA
02.2021 - 04.2024
Program Analyst Trainee
Us Border Control
05.2019 - Current
City Carrier Assistant
US Post Office
01.2015 - 02.2019
Associate of Science - Accounting And Finance
Florida Memorial University
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