Christalyn Gool
Mississauga,Canada
Summary
Talented Manager with 13 years of experience in expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
Work History
Team Leader Manager
Plug Canna6is Flagship (Downtown)
Toronto, ON
08.2021 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity by 90% and revenue streams by 15% through effective change management practices.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Evaluated employee performance on weekly basis and coached and trained 13 team members, increasing quality of work and employee motivation.
Brand Ambassador
SDI Marketing
Etobicoke, ON
04.2013 - 10.2019
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Showed understanding of customer's personal style and preferences when offering product advice.
Store Manager
Sunglass Hut Flagship Yorkdale
Toronto, ON
12.2011 - 12.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Account Manager
AUTO SALON
Mississauga, ON
06.2007 - 12.2011
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
TEAM LEAD
Mcdonalds
MISSISSAUGA, ON
05.2005 - 10.2007
- Worked different stations to provide optimal coverage and meet production goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
GED -
ILC
Project Management Certificate - Project Management
Google
12.2022
Skills
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Strategic Planning
- Technical Proficiency
- Customer Retention Strategies
- Issue and Conflict Resolution
- Retention Program Development
Accomplishments
- Supervised team of 11-43 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets.
- Sales - Increased sales by 15% over a year period. Achieved 15% sales increase by introducing Sale Targets per staff member.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Awarded “Employee of the Month” in 2012 . Awarded “#2 Top sales in North America ” in 2013 by SunglassHut.
Timeline
Team Leader Manager
Plug Canna6is Flagship (Downtown)
08.2021 - Current
Brand Ambassador
SDI Marketing
04.2013 - 10.2019
Store Manager
Sunglass Hut Flagship Yorkdale
12.2011 - 12.2015
Account Manager
AUTO SALON
06.2007 - 12.2011
TEAM LEAD
Mcdonalds
05.2005 - 10.2007
GED -
ILC
Project Management Certificate - Project Management
Google
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