Summary
Overview
Work History
Education
Skills
Timeline
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Christalyn Escriba

Northyork

Summary

I aim to achieve a position with a progressive organization where I can effectively contribute to operations in any capacity that best matches my skills, abilities, and education.

Overview

10
10
years of professional experience

Work History

Customer Service Experience Specialist

Air Canada
Mississauga
10.2021 - Current
  • Provided wheelchair service for disabled passengers when needed.
  • Checked passengers in for flights using the Altea Departure control system and Altea Reservation Web computer systems.
  • Verified customer identification documents and ensure compliance with destination regulations.
  • Greeted customers and provided assistance in completing check-in procedures.
  • Assist passengers with the rebooking of flights due to cancellations or schedule changes. Coordinate with other departments such as Revenue management to facilitate smooth rebooking processes and ensure customer satisfaction.

Customer Service Representative

Hearing Life
Toronto
02.2020 - 08.2021
  • Document customer interactions and transactions in the database accurately.
  • Respond to incoming calls and customer inquiries in a professional manner.
  • Manage customer follow-up calls, and ensure timely responses to queries.
  • Collaborate with team members to improve service delivery and enhance customer experiences.
  • Participate in ongoing training to remain up-to-date with product offerings and company policies.

Guest Service Representative

Westjet
Mississauga
07.2018 - 03.2020
  • Assist passengers in the self-check-in process at kiosks.
  • Provide excellent customer service and support to enhance the passenger experience.
  • Assist passengers with mobility challenges in and out of vehicles and wheelchairs.
  • Adhere to safety protocols and guidelines while assisting passengers to prevent any incidents or injuries.

Passenger Handling Agent

KLM/Air France
Mississauga
01.2016 - 08.2018
  • Getting passengers through checkpoints and to terminals quickly and safely.
  • Greet passengers as they arrive at the counter and provide them with their required information
  • Issue tickets to passengers, after confirming that all information on them is accurate and complete
  • Check passengers’ tickets to confirm details and issue corresponding boarding passes
  • Receive passengers’ luggage, ensure it is booked into the system and that tags are issued
  • Designate seat assignments and verify documentation for international flights

Cashier

Pat’s No Frills
North York
06.2015 - 06.2017
  • Operating the cash register and handling cash transactions with customers
  • Scanning goods and collect payments
  • Issuing receipts, refunds, change or tickets
  • Processed returned merchandise by strictly following store return and exchange procedures.

Education

College Diploma - Human Resources Management

George Brown College
Toronto, ON
04-2023

High School Diploma -

Monsignor Fraser College
Toronto, ON
01.2017

Some College (No Degree) - Marketing Management

Laguna College
Laguna, Philippines

Skills

  • Proficient in Altea reservation systems
  • Check-in procedures
  • English and Tagalog fluency
  • Conflict resolution
  • Problem solving
  • Sales support
  • Customer retention strategies

Timeline

Customer Service Experience Specialist

Air Canada
10.2021 - Current

Customer Service Representative

Hearing Life
02.2020 - 08.2021

Guest Service Representative

Westjet
07.2018 - 03.2020

Passenger Handling Agent

KLM/Air France
01.2016 - 08.2018

Cashier

Pat’s No Frills
06.2015 - 06.2017

College Diploma - Human Resources Management

George Brown College

High School Diploma -

Monsignor Fraser College

Some College (No Degree) - Marketing Management

Laguna College

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Christalyn Escriba