Christa Bella Irakoze
Ottawa,ON
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Program Development Coordinator(internship)
The Centre for Social Enterprise Development
Ottawa, ON
11.2023 - 02.2024
- Market Research and Analysis
- Program Development
- Business Strategies and Feasibility Studies
- Event Planning
Retail Merchandising Associate
MCA-Merchandising Consultants Associates
Ottawa, Ontario
05.2022 - 08.2023
- Responsible for updating product prices using electronic display
- Operations management and Change of existing equipment by a more efficient one
- Team supervision and Report of the results to the manager.
Retail Customer Service Representative
Millenium Process Group
Ottawa, Ontario
06.2022 - 08.2022
- Greeted customers on phone to determine needs and provide guidance and assistance
- Shared detailed information regarding options to help customers make decisions
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Customer Service Representative
Concentrix(H&R Block)
Ottawa, Ontario
01.2021 - 08.2021
- Gained the ability to work in a fast-paced environment and multitask (Hold a conversation over the phone with a customer, while calculating and feeling their taxes using a tax calculator provided by the company)
- Shared detailed information regarding options to help customers make decisions
- Learned problem solving and negotiation skills.
- Consulted with customers to resolve service and billing issues.
Education
High School Diploma -
International High School of Bujumbura
08.2019
Some College (No Degree) - Business Technology
University of Ottawa
Ottawa, ONSkills
- Documentation and Reporting
- Organizational Skills
- Customer Service
- Market Research
Timeline
Program Development Coordinator(internship)
The Centre for Social Enterprise Development
11.2023 - 02.2024
Retail Customer Service Representative
Millenium Process Group
06.2022 - 08.2022
Retail Merchandising Associate
MCA-Merchandising Consultants Associates
05.2022 - 08.2023
Customer Service Representative
Concentrix(H&R Block)
01.2021 - 08.2021
High School Diploma -
International High School of Bujumbura
Some College (No Degree) - Business Technology
University of Ottawa
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