Christabel RICHARD
Regina
Summary
I’m a highly organized and personable individual with a proven track record of exceptional customer service and administrative support. I have 3 years of experience in a fast-paced environment as a tax professional receptionist, where I excelled in managing high-volume phone lines, scheduling appointments, and ensuring a welcoming and efficient reception area. Possessing strong communication, multitasking, and problem-solving skills, I am eager to leverage my abilities to contribute to a dynamic and professional organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
H&R Block
03.2021 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly
- Performed data entry into computer systems to maintain accurate records of customer information
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist
Hairs and Hair
01.2022 - 10.2023
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Receptionist
Marchard LTD
06.2018 - 07.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Associate of Arts - Health Studies
University of Regina
Regina, SK12.2026
Skills
- Communication skills
- Progress Documentation Skills
- Customer Service Skills
- Ability to work independently
- Interpersonal Skills
- Emotional Intelligence
- Daily Living Activities—ADLs
- Basic Computer Skills
Certification
- Google AI Certificate 2024
- Communication and Conflict Management 2024
- Medical Administrative Assistants and the Healthcare 2025
Languages
English
Spanish
Timeline
Receptionist
Hairs and Hair
01.2022 - 10.2023
Front Desk Receptionist
H&R Block
03.2021 - Current
Receptionist
Marchard LTD
06.2018 - 07.2019
Associate of Arts - Health Studies
University of Regina
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