Christa Summerton
Temecula
Summary
Dynamic server with extensive experience in fast-paced winery environments. Proven ability to deliver outstanding customer service, maintain dining areas, and collaborate with kitchen staff. Aiming to leverage strong time management and communication skills to further enhance guest satisfaction.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Server
Falkner Winery
Temecula
07.2008 - Current
- Provided exceptional customer service in a high-volume winery environment.
- Set up and maintained dining areas for optimal guest experience.
- Assisted with wine pairings to enhance patrons' enjoyment of meals.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and processed transactions for guests efficiently.
- Educated guests about wine selections and vineyard history.
- Trained new servers on menu items and service standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
South Coast Winery
Temecula
08.2005 - 06.2020
- Provided exceptional customer service in a high-volume winery environment.
- Set up and maintained dining areas for optimal guest experience.
- Assisted with wine pairings to enhance patrons' enjoyment of meals.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and processed transactions for guests efficiently.
- Educated guests about wine selections and vineyard history.
- Trained new servers on menu items and service standards.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
Server / Bartender
Outback Steakhouse
Temecula
05.2001 - 08.2006
- Provided exceptional customer service in a high-volume winery environment.
- Set up and maintained dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled cash and processed transactions for guests efficiently.
- Trained new servers on menu items and service standards.
- Managed guest inquiries and resolved issues promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Education
Bachelor of Science - Elementary Education
California State University San Marcos
San Marcos, CA 01.1997 - 06.2003
Skills
- Customer service
- Wine pairing
- Point of sale
- Order accuracy
- Team collaboration
- Food delivery
- Time management
- Effective communication
- Menu knowledge
- Detail orientation
- Positive and
- Food and beverage pairings
- Positive guest interactions
- Suggestive selling
- Tableside etiquette
- High volume dining
- Multitasking and organization
Certification
Current Food Handlers Card
Timeline
Server
Falkner Winery
07.2008 - Current
Server
South Coast Winery
08.2005 - 06.2020
Server / Bartender
Outback Steakhouse
05.2001 - 08.2006
Bachelor of Science - Elementary Education
California State University San Marcos
01.1997 - 06.2003