Christa Steele
Leduc,AB
Summary
With a commendable history at the City of Leduc, I've excelled in emergency scene management and compassionate client/patient care and communication,
My leadership in coordinating the PARTY program and mentoring new firefighters showcases my ability to inspire and educate, Known for reliable teamwork and adaptability to changing needs, Proven ability to remain calm under pressure, assess situations quickly, and provide critical interventions. Strong emphasis on critical thinking and teamwork, ensuring seamless collaboration with colleagues to achieve optimal client outcomes.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Firefighter/Primary Care Paramedic
City of Leduc
City Of Leduc
01.2005 - 01.2025
- Operated firefighting equipment and tools to extinguish fires and protect property from extensive damage.
- Promoted fire prevention initiatives with local organizations to enhance community safety and preparedness.
- Collaborated with local agencies during emergency responses to enhance effectiveness of rescue operations.
- Responded to emergency medical calls on the ambulance to perform lifesaving procedures and other emergency medical services.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated ambulances, structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Demonstrated strong leadership skills while serving as a mentor to new PCPs and firefighters, fostering a culture of teamwork and professionalism within the department.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
- Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
- Provided compassionate support to patients and clients of fires or accidents through emotional reassurance and practical assistance, such as finding temporary housing or connecting them with support services.
- Engaged in continuous professional development through advanced firefighting and rescue training courses.
- Facilitated stress management workshops for fire department personnel, enhancing overall team resilience and mental health.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Coordinated and facilitated the PARTY program (prevention of alcohol and risk-related trauma in youth) for 13 years over 200 classes.
Emergency Communications Officer 911 Operator
City of Leduc
Leduc, AB
06.2002 - 01.2005
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Supported EMS crews efforts by promptly alerting them to potential threats or hazards in their vicinity during active incidents.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Education
Certificate - Career Counseling
Concordia University
Edmonton, ABEmergency Medical Dispatching
International Academy of Emergency Dispatch
Edmonton, ABFirefighting
Vermillion Fire School
Nisku, ABPrimary Care Paramedic
Professional Medical Associates
St. Albert, ABSkills
- Stress tolerance and resilience
- Emergency scene management
- Leadership and supervision
- Public education
- Trauma assessments
- Patient care documentation
- Cultural sensitivity
- Triaging
- Emotional resilience
- Dependable and responsible
- Compassionate care
- Time management
- Team collaboration
- Strong ethics
- Compassionate communication
- Verbal and written communication skills
- Patient care
Languages
English
Professional Working
Certification
CISM certification
Peer support certification
CPR -instructor
Timeline
Firefighter/Primary Care Paramedic
City of Leduc
01.2005 - 01.2025
Emergency Communications Officer 911 Operator
City of Leduc
06.2002 - 01.2005
Certificate - Career Counseling
Concordia University
Emergency Medical Dispatching
International Academy of Emergency Dispatch
Firefighting
Vermillion Fire School
Primary Care Paramedic
Professional Medical Associates