Christa Quinn
AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Electronic Medical Record Advisor
Department of Health and Wellness
11.2021 - Current
- Gathered with EMR Project Team and community-based practices & health centers to gather requirements for providers and support staff;
- Provided and aided with training on the EMR system; participated in program initiatives such as webinars, committees, governance activities, and program development & quality improvement
- Identified and documented community-based practices and health centers processes, policy, system and/or workflow issues, distributed proper resources and coordinating problem resolution for the same;
- Assessed clinical workflow to enhance the mature use of the EMR to optimize outcomes;
- Coordinated effective problem management and decision making by gathering information through environmental scans, combining relevant data/information, building working relationships and predicting the effects of trends and issues;
- Supplied advice or helped the provision of advice to clients, management & professional bodies on the functioning and /or usage of the EMR system;
- Engaged and aided in the researching, assessing and evaluating of current provincial and/or national policies and procedures to ensure provincial standardization is being met within the system as appropriate;
- Provided support to physicians, NPs & support staff in the adoption of the EMR in PEI community-based practices and health centers and continuously promoted the scope and vision of the EMR project;
- Made recommendations relating to policy development and/or modification (in relation to EMR functionality) and risks (in relation to provider adoption of technology)
Client Services Manager
Closing the Gap Health Care
03.2014 - 05.2020
- Responsible for the day-to-day management and coordination of Home Care Services provided by the branch
- Managed and oversaw the care of 450+ clients, 150 field staff and 11 office staff
- Hiring, supervision, performance management, ensuring service delivery contract compliance,
- Marketing and new business development for the branch;
- Coordinated office staff and functions to support service delivery;
- Established and executed a plan to improve quality of services, as measured by indicators;
- Ensured compliance with contract, college and company standards;
- Implemented a human resources plan for the office; Contributed to an analysis of human resource needs, and recruitment and retention strategies;
- Supervised professional staff following all standards and policies and applicable legislation; Supervised orientation of fresh staff and supported local orientation material; Approved vacation and education requests;
- Completed performance reviews and contract renewals, and ensured proper follow up when indicated; Interviewed and hired/contracted with proper service provider personnel;
- Assigned, directed and coordinated work to meet customer/client service demands to the extent possible; Supported the provision of student placements;
- Recorded events, investigated, analyzed and implemented corrective and preventative action plans;
- Yearly budget forecast;
- Stood for the company and built solid working relationships with the province
- Had a thorough understanding of service delivery requirements as documented in customer contracts;
- Ensured compliance with contract, college and company standards;
- Collated and reported data to customers including analysis and action plans when areas for improvement or non-compliance were found;
- Established and executed plans to develop and measure quality indicators, and to improve quality of services, including but not limited to client satisfaction, staff satisfaction, chart audit, and client outcome measures;
- Participated in opportunities to network and market services
- Capitalized on opportunities for promoting the company; Researched and analyzed demographic factors, industry trends and market pressures, and showed market opportunities in the hospital and community sectors; Found marketing goals that ensure market share and profitability of services;
- Worked with director to make recommendations for business opportunities to Executive; Researched and recommended pricing strategies that result in expansion of the market;
- Developed external relationships with local service providers, other healthcare and social service partners e.g., hospital corporations, public health, DHW, NSHA etc.;
- Found local community needs and took part in local committees aimed at meeting those needs e.g., Family Health Team or Community Health Centre development, inter-agency collaborative projects etc.;
- Found potential new business initiatives and aided the Director in developing and implementing these
Home Care Nurse
Victorian Order of Nurses (VON)
10.2007 - 03.2014
- Administered, observed and documented therapeutic effects of oral and injected medication;
- Complex wound care;
- Flu/Immunization Clinics;
- Cycler trained for in home kidney dialysis;
- Provided pre-operative, post-operative, and palliative care to residents;
- Monitored I/V and respiratory therapies following physician's directives;
- Established, irrigated, and provided care for foley and supra pubic catheters;
- Provided nursing interventions such as: vital signs, applied aseptic techniques including sterile dressings, implemented infection control, and conducted specimen collection;
- Carried out physical assessments to evaluate effectiveness of nursing interventions and consulted with members of the healthcare team;
- Documented daily findings in client's charts and in health team communication book;
- Full LPN scope of practice
Education
Licensed Practical Nursing - Practical Nursing
Nova Scotia Community College
Dartmouth, NS02.2001
Grade 12 (Honors) -
Cunard Center
Halifax, NS01.2000
Skills
- Performance metrics analysis
- Project management experience
- Electronic Health Record Expertise
- Time Management Aptitude
- Task Prioritization
- Problem-solving aptitude
- Customer Service
- Relationship Building
- Multitasking Abilities
- Team Collaboration
- Team building
References Available
True
Boards And Committees
- Health and Human Resources Sector Council
- Continuing Care Council
- Workplace Safety - Steering Committee Member
- Caregivers Nova Scotia
- Nova Scotia Health Association
Personal Information
Title: Nurse
Languages
English
Native or Bilingual
Timeline
Electronic Medical Record Advisor
Department of Health and Wellness
11.2021 - Current
Client Services Manager
Closing the Gap Health Care
03.2014 - 05.2020
Home Care Nurse
Victorian Order of Nurses (VON)
10.2007 - 03.2014
Licensed Practical Nursing - Practical Nursing
Nova Scotia Community College
Grade 12 (Honors) -
Cunard Center
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