Christa Pineda
Calgary
Summary
Customer-focused professional with 8+ years in customer service, sales, and team management. Adept at handling inquiries and administrative tasks in fast-paced environments. Proven team player with a focus on collaboration and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrator
EMF Contracting Ltd.
01.2025 - Current
- Managed daily office operations by organizing documentation, maintaining accurate digital and physical records, and ensuring procedures were followed consistently.
- Coordinated calendars, meetings, and field schedules for management and site teams, helping keep workflows on track and communication clear.
- Supported HR and payroll by collecting and verifying timesheets, assisting with onboarding paperwork, and keeping employee files up to date.
- Assisted with invoicing, expense tracking, and general bookkeeping tasks to support financial accuracy and month‑end processes.
- Provided front‑desk support as part of broader administrative duties, managing calls and inquiries while maintaining an organized and welcoming office environment
- Managed office supplies inventory and procurement processes to ensure timely availability.
- Coordinated scheduling for meetings, appointments, and travel arrangements for staff members.
Customer Service Representative
JPS Furnace & Air-Conditioning
08.2023 - 07.2024
- Managed inbound and outbound calls, addressing customer inquiries, scheduling service appointments, and processing warranty claims.
- Coordinated with field teams (Home Comfort Reps) to ensure seamless service delivery.
- Maintained and organized customer records+ in a digital database, ensuring data accuracy and confidentiality.
- Handled various administrative tasks, including permit submissions and document filing, to support operational efficiency.
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
Sales and Service Agent (Remote)
WestJet
01.2022 - 07.2023
- Delivered exceptional service by assisting customers with booking flights, providing travel information, and addressing concerns regarding airline and security policies.
- Managed high call volumes in a remote environment, consistently meeting performance targets for response time and customer satisfaction.
- Processed passenger check-ins efficiently using advanced reservation systems.
Education
Diploma - Hospitality and Business Management
CDI College
Calgary, AB01.2020
Skills
- Customer Service: Skilled in resolving inquiries efficiently
- Leadership: Experience managing teams and ensuring collaboration
- Communication: Strong verbal and written skills
- Administrative Support: Expertise in scheduling, data entry, and record management
- Time management
- Office administration
- Administrative support
- Database entry
Languages
Fluent in English and Tagalog
Certification
PHSM, WHIMIS, CSTS20
Timeline
Office Administrator
EMF Contracting Ltd.
01.2025 - Current
Customer Service Representative
JPS Furnace & Air-Conditioning
08.2023 - 07.2024
Sales and Service Agent (Remote)
WestJet
01.2022 - 07.2023
Diploma - Hospitality and Business Management
CDI College
Hobbies and Interests
Jiu-Jitsu (discipline, focus, and perseverance), Mixed Martial Arts (strength, endurance, and strategic thinking), Teaching kids' Jiu-Jitsu and striking classes (leadership, mentoring, and communication)