Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christa Nguyen

North York

Summary

Well-organized professional offering 3+ years of experience in Administrative Support and Customer Service. Highly efficient in Sales, Communication, and Public Interaction skills. Responsible professional willing to go extra mile to finish the task. Organizes and manages simultaneous tasks to support customers and accomplish business goals.

Overview

4
4
years of professional experience

Work History

Call Center Sales Representative

Carry Telecom
04.2024 - Current
  • Awarded Employee of the Month in June 2024 and Highest Contribution from Sales Team in August
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.

Server

GYUBEE JAPANESE GRILL
07.2022 - Current
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Managed over 80+ customers per day.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Receptionist/Administrative Assistant

J&J Banquet
05.2020 - 07.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Increased customer satisfaction reviews by 10%.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Computerized office activities, maintained customer communications and tracked records through delivery.

Education

Advanced Diploma - Global Tourism Business

Seneca College of Applied Arts And Technology
North York, ON
12.2023

Skills

  • Call Center Customer Service
  • Verbal and written communication
  • Team Management
  • Customer Support
  • Familiar with POS system, Microsoft, Excel, Word
  • Fluent with English, Vietnamese, basic Mandarin

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled sales with cash, credit and promotion transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Achieved Employee of the Month by completing in-bound and out-bound calls with accuracy and efficiency.
  • Recognized for Highest Contribution individual in Sales department by having highest volume of calls.
  • Increased customer satisfaction rate by 10% in 2 years.

Timeline

Call Center Sales Representative

Carry Telecom
04.2024 - Current

Server

GYUBEE JAPANESE GRILL
07.2022 - Current

Receptionist/Administrative Assistant

J&J Banquet
05.2020 - 07.2022

Advanced Diploma - Global Tourism Business

Seneca College of Applied Arts And Technology
Christa Nguyen