Christa Keeler
Coquitlam
Summary
Dynamic leader with a proven track record, enhancing operational efficiency and customer satisfaction. Expert in staff training and inventory management, demonstrating exceptional attention to detail and a robust work ethic. Achieved significant cost reductions and fostered a positive, inclusive work environment, showcasing both hard and soft skills.
Overview
14
14
years of professional experience
Work History
Branch Manager
Nightingale Medical Supplies
02.2024 - Current
- Maintained friendly and professional b2c and b2b customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development with a focus on a positive & inclusive work environment.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Heavily focused on inventory related data and Purchase Ordering for all 7 NMS locations as well as 2 extended companies
- Warehouse and Logistics / Receiving and directing incoming inventory to allotted locations
- Accounts Receivable
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
- Successfully lowered shipping & transfer costs with implementing a better transfer system within branches
Logistics Coordinator/Supervisor
Nightingale Medical Supplies
02.2020 - 02.2024
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the company
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Maintained high quality of customer service interactions
Client Care Coordinator
Nightingale Medical Supplies
02.2017 - 02.2020
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options based on individual needs.
Store Manager
Warehouse One Jean Store
01.2016 - 02.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally,
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Salon Manager / Dog Groomer
Petsmart Canada
09.2010 - 01.2016
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Groomed dogs daily as per clients request
Skills
- Attention to detail
- Excellent time management skills
- Excellent work ethic
- Staff training
Languages
English
Native or Bilingual
Timeline
Branch Manager
Nightingale Medical Supplies
02.2024 - Current
Logistics Coordinator/Supervisor
Nightingale Medical Supplies
02.2020 - 02.2024
Client Care Coordinator
Nightingale Medical Supplies
02.2017 - 02.2020
Store Manager
Warehouse One Jean Store
01.2016 - 02.2017
Salon Manager / Dog Groomer
Petsmart Canada
09.2010 - 01.2016
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