Christa Jones

A highly motivated and energetic Sales & Customer Service Manager with over 20+ years of experience focusing on providing elite customer service and outstanding client relations standards. Excellent planning and organizational skills resulting in the optimum functioning of departments and the consistent achievement of leading team efficiency. Strong ability influencing innovative strategies to improve quality of customer service, productivity and profitability. Proven track record in resolving and reducing customer complaints and meeting customer service level agreements. A dedicated manager with the ability to obtain outstanding results in a challenging environment. Specialization in developing and nurturing productive client relationships. Leverages finely-honed interpersonal and time management skills to successfully increase profitability to achieve corporate goals and sales objectives. Highly-skilled in creating impactful business solutions and the facilitation of effective sales strategies to positively impact the bottom line. A proven history of managing high-profile B2B accounts, negotiating high-value contracts and increasing brand awareness & profitability.