Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christa Flanagan

Fredericton,NB

Summary

Developed strong customer service and cash handling skills in high-volume environment. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions.

Overview

21
21
years of professional experience

Work History

Customer Service

Instacart
10.2024 - 01.2025
  • Established and maintained client rapport by utilizing quality customer service. Consistent positive ratings by customers.

Server

Fadi's Pizza
10.2010 - 10.2011
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.


Owner/Operator

BUMP Maternity & More
09.2006 - 03.2009
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining inventory to reduce costs.

Quality Assurance Analyst

PQA Inc.
03.2005 - 03.2006
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Marketing Strategist

CARIS
09.2003 - 02.2005
  • Developed customer relations to better understand target demographics, enabling more focused marketing initiatives tailored to their needs and preferences.
  • Organized successful trade show events, showcasing products effectively while building relationships with potential clients and partners.
  • Conducted thorough market research to identify new business opportunities and areas for growth.

Education

Bachelor of Science - Environmental Studies

Dalhousie University

MBA -

University of New Brunswick

Skills

  • Customer service excellence (retail, information technology)
  • Financial management

Timeline

Customer Service

Instacart
10.2024 - 01.2025

Server

Fadi's Pizza
10.2010 - 10.2011

Owner/Operator

BUMP Maternity & More
09.2006 - 03.2009

Quality Assurance Analyst

PQA Inc.
03.2005 - 03.2006

Marketing Strategist

CARIS
09.2003 - 02.2005

Bachelor of Science - Environmental Studies

Dalhousie University

MBA -

University of New Brunswick
Christa Flanagan