Christa Flanagan
Fredericton,NB
Summary
Developed strong customer service and cash handling skills in high-volume environment. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions.
Overview
21
21
years of professional experience
Work History
Customer Service
Instacart
10.2024 - 01.2025
- Established and maintained client rapport by utilizing quality customer service. Consistent positive ratings by customers.
Server
Fadi's Pizza
10.2010 - 10.2011
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders and manage bills.
Owner/Operator
BUMP Maternity & More
09.2006 - 03.2009
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining inventory to reduce costs.
Quality Assurance Analyst
PQA Inc.
03.2005 - 03.2006
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Marketing Strategist
CARIS
09.2003 - 02.2005
- Developed customer relations to better understand target demographics, enabling more focused marketing initiatives tailored to their needs and preferences.
- Organized successful trade show events, showcasing products effectively while building relationships with potential clients and partners.
- Conducted thorough market research to identify new business opportunities and areas for growth.
Education
Bachelor of Science - Environmental Studies
Dalhousie University
MBA -
University of New Brunswick
Skills
- Customer service excellence (retail, information technology)
- Financial management
Timeline
Customer Service
Instacart
10.2024 - 01.2025
Server
Fadi's Pizza
10.2010 - 10.2011
Owner/Operator
BUMP Maternity & More
09.2006 - 03.2009
Quality Assurance Analyst
PQA Inc.
03.2005 - 03.2006
Marketing Strategist
CARIS
09.2003 - 02.2005
Bachelor of Science - Environmental Studies
Dalhousie University
MBA -
University of New Brunswick
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