Developed strong customer service and cash handling skills in high-volume environment. Proven ability to manage transactions accurately and efficiently while maintaining positive customer interactions.
Overview
21
21
years of professional experience
Work History
Customer Service
Instacart
10.2024 - 01.2025
Established and maintained client rapport by utilizing quality customer service. Consistent positive ratings by customers.
Server
Fadi's Pizza
10.2010 - 10.2011
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders and manage bills.
Owner/Operator
BUMP Maternity & More
09.2006 - 03.2009
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Managed daily operations for optimal efficiency, streamlining inventory to reduce costs.
Quality Assurance Analyst
PQA Inc.
03.2005 - 03.2006
Mentored and coached team members on QA topics and strategies.
Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
Reported progress, test metrics and results to project stakeholders.
Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Marketing Strategist
CARIS
09.2003 - 02.2005
Developed customer relations to better understand target demographics, enabling more focused marketing initiatives tailored to their needs and preferences.
Organized successful trade show events, showcasing products effectively while building relationships with potential clients and partners.
Conducted thorough market research to identify new business opportunities and areas for growth.
Education
Bachelor of Science - Environmental Studies
Dalhousie University
MBA -
University of New Brunswick
Skills
Customer service excellence (retail, information technology)