Christa Cheek
Santa Rosa
Summary
Operations and business management professional with experience leading multi-site portfolios and running a service-driven company. Skilled in operations oversight, team leadership, financial management, and customer experience strategy. Known for improving workflows, driving performance, and managing complex daily operations in fast-paced environments. Seeking to leverage transferable leadership and operational expertise into a new industry.
Overview
13
13
years of professional experience
Work History
Business Owner & Operations Manager
Self-Employed
09.2023 - 12.2025
- Directed all aspects of daily business operations including staffing, scheduling, vendor management, and client services
- Managed budgeting, pricing strategy, payroll, and expense tracking to maintain financial performance
- Implemented operational systems to improve workflow efficiency and service delivery
- Developed marketing initiatives that increased client acquisition and retention
- Recruited, trained, and supervised staff while establishing performance standards
- Built long-term client relationships through high-quality service and operational consistency
Assistant Administrator
VPM Management
03.2021 - 12.2022
- Supported operations of a large residential community undergoing renovation
- Coordinated vendor scheduling, maintenance workflows, and operational logistics
- Managed administrative processes and compliance documentation
- Handled customer inquiries and problem resolution to maintain satisfaction
- Streamlined office procedures to improve operational efficiency
Property Manager
COTS
08.2019 - 03.2021
- Oversaw daily property operations and compliance processes
- Managed inspections, maintenance scheduling, and vendor coordination
- Maintained stakeholder relationships and communication
- Conducted audits and reporting to ensure operational standards
Regional/ Multi-Site Operations Manager
Blackpoint Management
04.2013 - 08.2018
- Led operations across five locations totaling 600+ units
- Supervised teams, coordinated logistics, and maintained performance standards
- Executed marketing strategies to drive occupancy and revenue growth
- Implemented rent collection and delinquency management systems
- Recruited, trained, and supervised on-site teams
- Managed compliance, inspections, and operational reporting
- Oversaw capital projects and preventative maintenance initiatives
Education
Piner High
Santa Rosa, CASkills
- Operations Management
- Team Leadership
- Process Improvement
- Budgeting & Financial Oversight
- Staff Training & Development
- Customer Experience Strategy
- Workflow Optimization
- Vendor Coordination
- Conflict Resolution
- Marketing & Growth Initiatives
- Organizational Efficiency
Timeline
Business Owner & Operations Manager
Self-Employed
09.2023 - 12.2025
Assistant Administrator
VPM Management
03.2021 - 12.2022
Property Manager
COTS
08.2019 - 03.2021
Regional/ Multi-Site Operations Manager
Blackpoint Management
04.2013 - 08.2018
Piner High