Christa Brooks
Ottawa,ON
Summary
Dynamic bar manager with extensive experience at Social Restaurant, excelling in drink menu development and event planning. Proven ability to enhance customer relations and foster team leadership, resulting in improved service quality and increased patron loyalty. Skilled in inventory management and conflict resolution, driving profitability and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bar Manager/Supervisor
Social Restaurant
Ottawa, Ontario
08.2021 - 03.2025
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Trained new employees to perform duties.
AGM/Supervisor
El Camino
Ottawa, Ontario
05.2017 - 08.2022
- Monitored employee productivity to provide constructive feedback and coaching.
- Responded to customer questions regarding products, prices and availability.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Bartender
Tavern on the Falls
Ottawa, Ontario
06.2019 - 09.2020
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Provided drink suggestions to customers based on their preferences.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Bar Manager
Fraser cafe
Ottawa, Ontario
07.2015 - 03.2020
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Created signature beverages to increase revenue and patron loyalty.
- Trained new employees to perform duties.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Manager/Supervisor
Mambo/Kinki Restaurant
Ottawa, Ontario
02.2010 - 08.2016
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed customer feedback surveys in order to improve service quality.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Commerce - Marketing
University of Ottawa
Ottawa, None05-2011
Skills
- Inventory management
- Drink menu development
- Event planning
- Customer relations
- Staff scheduling
- Sales reporting
- Employee training
- Team leadership
- Conflict resolution
- Mixology techniques
Affiliations
- Member of Pure Yoga, Pure Fit and Framework.
- Applying to become a Lagree instructor.
- Dog mom
Certification
- Smart Serve
- WHIMIS
- WSet Level 2
References
References available upon request.
Timeline
Bar Manager/Supervisor
Social Restaurant
08.2021 - 03.2025
Bartender
Tavern on the Falls
06.2019 - 09.2020
AGM/Supervisor
El Camino
05.2017 - 08.2022
Bar Manager
Fraser cafe
07.2015 - 03.2020
Manager/Supervisor
Mambo/Kinki Restaurant
02.2010 - 08.2016
Bachelor of Commerce - Marketing
University of Ottawa
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