Christa Bailey
Cambridge,ON
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
8
8
years of professional experience
Work History
Senior Bartender
Easy Pour Wine Bar-Cambridge
2023.08 - Current
- In a casual fine dining setting, maintain a high level of customer service in a fast-paced environment
- Developed strong knowledge of beer, wine, spirits and mixology techniques
- Excelled in multitasking while serving customers efficiently
- Trained new staff on bar procedures, cocktail recipes, and customer service standards
- Assumed responsibility for closing duties such as counting money drawer accurately.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
Manager
Symposium Cafe Restaurant & Lounge-Cambridge, ON
2023.01 - 2023.06
- Key holder for opening and closing restaurant
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting exhibiting excellent multitasking capabilities
- Monitored team productivity and performance to support goals
- Coached and motivated team, driving sales and delivering exceptional customer service.
Bar Manager/Bartender
Boston Pizza-Cambridge, ON
2022.01 - 2023.01
- Delivered exceptional customer service by tending to guest needs
- Kept detailed and up-to-date records of inventory, budgets, and payroll
- Managed daily operations, including scheduling, ordering, and inventory control
- Updated bar menu for alternating seasonal and holiday promotions.
FOH Manager/Server/Bartender
Zaz Bistro-Cambridge, ON
2019.02 - 2022.01
- Key holder performing opening and closing procedures
- Handled complaints from customers professionally while ensuring their satisfaction was achieved
- Utilized effective leadership skills to motivate staff to reach goals and exceed expectations
- Recruited qualified candidates for open positions through various methods such as job postings and interviewing processes
- Organized special events such as live music, birthdays and holiday promotions
- Assisted with the development of marketing plans to increase sales and revenue growth.
Special Events Coordinator/Server/Bartender
Ernie's Roadhouse-Cambridge, ON
2017.02 - 2019.02
- Provided excellent customer service in a roadhouse setting, maintaining knowledge of daily specials and rotating draft lines
- Performed administrative tasks such as scheduling appointments and creating reports
- Directed volunteers during setup and teardown activities for special events
- Contributed creative ideas to enhance the overall guest experience at events
- Planned and delivered all special events, including Mother's Day, Golf Tournaments, birthdays, hockey parties and set regional record for a soldout fundraising event.
Education
Diploma - Special Events Planning
Mohawk College
Certificate - Steps of Service
Mohawk College
Skills
- Team Leadership
- Customer Service Excellence
- Event Planning
- Staff Training
- Expert Mixology
- Interpersonal abilities
Timeline
Senior Bartender
Easy Pour Wine Bar-Cambridge
2023.08 - Current
Manager
Symposium Cafe Restaurant & Lounge-Cambridge, ON
2023.01 - 2023.06
Bar Manager/Bartender
Boston Pizza-Cambridge, ON
2022.01 - 2023.01
FOH Manager/Server/Bartender
Zaz Bistro-Cambridge, ON
2019.02 - 2022.01
Special Events Coordinator/Server/Bartender
Ernie's Roadhouse-Cambridge, ON
2017.02 - 2019.02
Diploma - Special Events Planning
Mohawk College
Certificate - Steps of Service
Mohawk College
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