Chrissy Li
Mississauga
Summary
Proactive Export and International Trade professional with 10+ years of proven expertise in Air & Ocean operations. Highly motivated and detail-oriented Supply Chain Professional with a robust background in logistics operations, intermodal shipping, cost analysis, and vendor relations. Recognized for delivering high productivity in high-pressure, time-sensitive environments. Skilled in compliance, SOP development, team leadership, and client relationship management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Export Manager
PSA BDP Canada
10.2017 - Current
- Lead all export operations, including Ocean Freight Bulk & packaged shipments ensuring compliance with company policies, regulations, and customer requirements.
- Prepare daily service pricing quotes and manage bundled rate offerings.
- Develop, implement, and maintain export SOPs; oversee planning and execution of shipments to ensure timely and accurate departures and arrivals.
- Coordinate with Operations, ISO provider, and Ocean, Air, and road carriers to define service-level agreements, implement strategic initiatives, and improve operational efficiency.
- Lead the end-to-end onboarding process for new business clients, coordinating compliance checks, documentation, system setup, and internal team alignment to ensure seamless integration and operational readiness.
- Train, mentor, and evaluate packaged and bulk operations team members; foster a collaborative environment focused on accountability, safety, and continuous improvement.
- Monitor KPIs through daily reporting; prepare regular performance reports, identify improvement opportunities, and implement necessary changes.
- Proactively identify and resolve shipment issues; act as primary point of contact for internal/external stakeholders and manage escalations effectively.
- Support EDI integration, ensuring timely shipment updates, and transparent communication with customers.
- Managed and developed logistics teams by providing orientation, coaching, training, and performance management to drive performance and efficiency.
Dow Chemical Team Lead
PSA BDP Canada
11.2015 - 10.2017
- Managed booking status and forecasted operational challenges; implemented solutions.
- Oversaw day-to-day operations and ensured regulatory compliance.
- Generated and distributed monthly operational performance reports.
Logistics Coordinator
PSA BDP Canada
01.2012 - 11.2015
- Arranged ocean and air bookings with carriers; entered and tracked bookings in systems.
- Monitored shipment progress and maintained on-time performance.
- Prepared accurate export documentation and coordinated with carriers and stakeholders.
Education
Diploma - International Transportation and Customs
Seneca College
Toronto, ON12.2010
Diploma - Computers and e-Commerce
Tianjin Electronic Information Advanced Technology School
Tianjin, China07.2006
Skills
- Air & Ocean Operations
- SOP Development
- Export Compliance
- Pricing/Quoting Strategy
- Team Leadership
- Performance Management
- Client Relationship Management
- EDI Integration
- Documentation Control
- Previous SAP experience
- Process Improvement
- Problem Resolution
Certification
CIFFA Certificate – Toronto, ON | Feb 2020
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Export Manager
PSA BDP Canada
10.2017 - Current
Dow Chemical Team Lead
PSA BDP Canada
11.2015 - 10.2017
Logistics Coordinator
PSA BDP Canada
01.2012 - 11.2015
Diploma - International Transportation and Customs
Seneca College
Diploma - Computers and e-Commerce
Tianjin Electronic Information Advanced Technology School