Chrissy Kenney
Simi Valley
Summary
I am seeking long-term employment where I can integrate my ability to motivate, coach, and train employees using my positive attitude and customer service focused mindset along with the challenge of maximizing profitability and productivity with a brand that I am passionate about.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Fogo De Chao
Thousand Oaks, CA
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Train servers, coach and developer team.
- Ensure guests reviews are meet company standards.
Inventory Manager
HD Supply
Thousand Oaks, CA
09.2022 - 03.2023
- Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
- Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
Multi Unit Store Manager
- 7 For All Mankind
Camarillo, CA, Malibu, CA
05.2016 - 02.2021
- Include: recruiting, hiring & succession planning, training & coaching sales & management team in retail operations, selling techniques, product knowledge, clientele program, daily & weekly store operations, recruiting, inventory control & extensive knowledge of loss prevention policies & procedures, daily, monthly & yearly business analysis, planning & maintaining superb visual standards
- Traveled to stores throughout the West Coast district to train new Store Managers on Operations, Loss Prevention, policies, procedures & selling philosophies
- Opened our pop-up store in the Citadel mall
- Assisted with hiring a team of 25, trained & developed in a short period of time
- Followed through with closing the location at the remainder of the short-term lease
- Worked closely with corporate offices to manage allocation of product to our location, as well as with corporate merchandising team to set & merchandise monthly collections & window displays
- Hosted the company’s monthly Outlet floor set walk-through with the company’s executives & buying teams
- Held the role of brand Customer Service Champion
- Camarillo Outlet team brought in over 50 positive customer service letters in a quarter
- Multi-unit manager since May 2016
- Malibu was an underperforming store for a year +
- From, Malibu has made sales plan 12 out of the 14 months
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Education
Some College (No Degree) - Phlebotomy
Conejo Valley Adult School
Thousand Oaks, CASkills
- Team development
- Reporting processes
- Order processing
- Maintaining product levels
- Transaction management
- Planning production
- Customs compliance
- Policy development
- Profit and loss management
- Database documentation
Education and Training
true
Timeline
Customer Service Representative
Fogo De Chao
09.2023 - Current
Inventory Manager
HD Supply
09.2022 - 03.2023
Multi Unit Store Manager
- 7 For All Mankind
05.2016 - 02.2021
Some College (No Degree) - Phlebotomy
Conejo Valley Adult School