Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Chrissy Kenney

Simi Valley

Summary

I am seeking long-term employment where I can integrate my ability to motivate, coach, and train employees using my positive attitude and customer service focused mindset along with the challenge of maximizing profitability and productivity with a brand that I am passionate about.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Fogo De Chao
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Train servers, coach and developer team.
  • Ensure guests reviews are meet company standards.

Inventory Manager

HD Supply
09.2022 - 03.2023
  • Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
  • Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.

Multi Unit Store Manager

- 7 For All Mankind
05.2016 - 02.2021
  • Include: recruiting, hiring & succession planning, training & coaching sales & management team in retail operations, selling techniques, product knowledge, clientele program, daily & weekly store operations, recruiting, inventory control & extensive knowledge of loss prevention policies & procedures, daily, monthly & yearly business analysis, planning & maintaining superb visual standards
  • Traveled to stores throughout the West Coast district to train new Store Managers on Operations, Loss Prevention, policies, procedures & selling philosophies
  • Opened our pop-up store in the Citadel mall
  • Assisted with hiring a team of 25, trained & developed in a short period of time
  • Followed through with closing the location at the remainder of the short-term lease
  • Worked closely with corporate offices to manage allocation of product to our location, as well as with corporate merchandising team to set & merchandise monthly collections & window displays
  • Hosted the company’s monthly Outlet floor set walk-through with the company’s executives & buying teams
  • Held the role of brand Customer Service Champion
  • Camarillo Outlet team brought in over 50 positive customer service letters in a quarter
  • Multi-unit manager since May 2016
  • Malibu was an underperforming store for a year +
  • From, Malibu has made sales plan 12 out of the 14 months
  • Page 2

Education

Some College (No Degree) - Phlebotomy

Conejo Valley Adult School
Thousand Oaks, CA

Skills

  • Team development
  • Reporting processes
  • Order processing
  • Maintaining product levels
  • Transaction management
  • Planning production
  • Customs compliance
  • Policy development
  • Profit and loss management
  • Database documentation

Education and Training

true

Timeline

Customer Service Representative

Fogo De Chao
09.2023 - Current

Inventory Manager

HD Supply
09.2022 - 03.2023

Multi Unit Store Manager

- 7 For All Mankind
05.2016 - 02.2021

Some College (No Degree) - Phlebotomy

Conejo Valley Adult School

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Chrissy Kenney