Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chrissy Falconer

Bearberry,AB

Summary

Proven hospitality expert with a track record of enhancing customer satisfaction Waterton by being the #1 rated server on Trip Advisor. Skilled in multitasking and customer service, I excel in fast-paced environments, ensuring high-quality guest experiences. Demonstrated ability to increase sales through personalized recommendations and efficient service. Adept in liquor knowledge and fostering team collaboration, I consistently exceed service standards.

Overview

5
5
years of professional experience

Work History

Bartender/Server

Waterton Lakes Lodge Resort
10.2018 - 03.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Server

Thirsty Bear Kitchen + Bar
03.2018 - 10.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender/Server

Sally's Bar
08.2017 - 03.2018
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Bartender/Server

The Prince Of Wales Hotel
05.2016 - 09.2017
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Bar Manager

Sideline Grill & Sports Lounge
01.2014 - 10.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.

Education

Diploma - Graphic Design

CD-ED
Nova Scotia
05.2017

Diploma - Interior Decorating And Merchandising

Bow Valley College
Calgary, AB
06.2009

Skills

  • Strong multitasking

  • Customer Service

  • Liquor, beer, and wine knowledge

  • Highly reliable

  • Team player attitude

  • Patience and Tolerance

Languages

English
Native or Bilingual

Timeline

Bartender/Server

Waterton Lakes Lodge Resort
10.2018 - 03.2019

Server

Thirsty Bear Kitchen + Bar
03.2018 - 10.2018

Bartender/Server

Sally's Bar
08.2017 - 03.2018

Bartender/Server

The Prince Of Wales Hotel
05.2016 - 09.2017

Bar Manager

Sideline Grill & Sports Lounge
01.2014 - 10.2015

Diploma - Graphic Design

CD-ED

Diploma - Interior Decorating And Merchandising

Bow Valley College

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Chrissy Falconer