Chrissie Bettencourt
Kingston,ON
Summary
Accomplished executive with over 20 years of experience in leadership, strategic planning, and customer experience enhancement in technical and support environments. Proven track record in leveraging technology, including AI, to drive customer satisfaction and business growth. Adept at leading diverse teams and managing complex stakeholder relationships to achieve organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fractional CCO
Pick My Brain
07.2023 - 01.2024
- Led the overhaul of B2B customer success processes, strategic planning that included future AI features, and the development of a customer success playbook resulting in the successful onboarding of the company's first large B2B contract.
- Established and rolled out training that boosted customer success team productivity and effectiveness.
Chief of Staff
New Law Business Model
02.2022 - 10.2022
- Drove a company-wide rebrand and cultural transformation, increasing market share by 10%
- Spearheaded operational enhancements across departments, improving efficiency and reducing bottlenecks significantly.
Senior Project Manager and Team Lead
New Law Business Model
05.2021 - 02.2022
- Led cross-functional teams in complex project settings to improve delivery times by 25% and implemented standards increasing overall efficiency.
Marketing Team Lead and Project Manager
New Law Business Model
05.2018 - 05.2021
- Enhanced marketing operations and team productivity by 20%, implementing data-driven strategies that increased campaign effectiveness by 15%.
Education
Bachelor of Commerce - Marketing
University of Ottawa
Ottawa, ONCertificate - Digital Strategies For Business
Columbia School of Business, NYU
New York City2019
Skills
- Strategic Planning and Initiatives
- Leadership in Customer Experience and AI Applications
- Data Analysis and Decision Making
- Stakeholder Engagement and Relationship Management
- Change Management and Process Optimization
Certification
Facilitation
Timeline
Fractional CCO
Pick My Brain
07.2023 - 01.2024
Chief of Staff
New Law Business Model
02.2022 - 10.2022
Senior Project Manager and Team Lead
New Law Business Model
05.2021 - 02.2022
Marketing Team Lead and Project Manager
New Law Business Model
05.2018 - 05.2021
Bachelor of Commerce - Marketing
University of Ottawa
Certificate - Digital Strategies For Business
Columbia School of Business, NYU