Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chrissie Bettencourt

Kingston,ON

Summary

Accomplished executive with over 20 years of experience in leadership, strategic planning, and customer experience enhancement in technical and support environments. Proven track record in leveraging technology, including AI, to drive customer satisfaction and business growth. Adept at leading diverse teams and managing complex stakeholder relationships to achieve organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fractional CCO

Pick My Brain
07.2023 - 01.2024
  • Led the overhaul of B2B customer success processes, strategic planning that included future AI features, and the development of a customer success playbook resulting in the successful onboarding of the company's first large B2B contract.
  • Established and rolled out training that boosted customer success team productivity and effectiveness.

Chief of Staff

New Law Business Model
02.2022 - 10.2022
  • Drove a company-wide rebrand and cultural transformation, increasing market share by 10%
  • Spearheaded operational enhancements across departments, improving efficiency and reducing bottlenecks significantly.

Senior Project Manager and Team Lead

New Law Business Model
05.2021 - 02.2022
  • Led cross-functional teams in complex project settings to improve delivery times by 25% and implemented standards increasing overall efficiency.

Marketing Team Lead and Project Manager

New Law Business Model
05.2018 - 05.2021
  • Enhanced marketing operations and team productivity by 20%, implementing data-driven strategies that increased campaign effectiveness by 15%.

Education

Bachelor of Commerce - Marketing

University of Ottawa
Ottawa, ON

Certificate - Digital Strategies For Business

Columbia School of Business, NYU
New York City
2019

Skills

  • Strategic Planning and Initiatives
  • Leadership in Customer Experience and AI Applications
  • Data Analysis and Decision Making
  • Stakeholder Engagement and Relationship Management
  • Change Management and Process Optimization

Certification

Facilitation

Timeline

Fractional CCO

Pick My Brain
07.2023 - 01.2024

Chief of Staff

New Law Business Model
02.2022 - 10.2022

Senior Project Manager and Team Lead

New Law Business Model
05.2021 - 02.2022

Marketing Team Lead and Project Manager

New Law Business Model
05.2018 - 05.2021

Bachelor of Commerce - Marketing

University of Ottawa

Certificate - Digital Strategies For Business

Columbia School of Business, NYU
Chrissie Bettencourt